dell r330 and unreachable iDRAC/ssh

Hello,

 

Do you know the history of the server? Was the iDRAC working when you acquired it?

 

Have you confirmed the BIOS and iDRAC are up do date?

https://www.dell.com/support/product-details/en-us/product/poweredge-r330/drivers

 

 

Try direct connect to the DRAC and test:

 

If you have an iDRAC Enterprise license confirm if you are using the iDRAC Dedicated port.

If no iDRAC Enterprise license then choose one of the LOM.

 

 

Test the DRAC network port by connecting a notebook directly to one of the onboard LOM or iDRAC Dedicated port, which ever you have, of the R330

1. Connect the Systems:
• Use an Ethernet cable to connect the notebook directly to the NIC of the other system.
2. Configure IP Addresses:
• Ensure both systems have IP addresses in the same subnet. You can manually assign IP addresses if necessary. For example:
• Notebook: 192.168.1.2 / 255.255.255.0
• Server: 192.168.1.3 / 255.255.255.0
3. Check Physical Connection:
• Verify that the Ethernet cable is securely connected and the network adapters are enabled on both systems.
4. Ping Test:
• Open the Command Prompt on the notebook and use the ping command to test connectivity. For example:
  ping 192.168.1.3
• If the ping is successful, it indicates that the network adapter is functioning correctly.

 

 

 

 

I would recommend to put the system service tag in to your name with the form below.

Ownership Transfer and Dell Product Registration Guides

It describes what to do for third-party, such as eBay, purchases

https://www.dell.com/support/kbdoc/en-us/000125103/ownership-transfer-and-dell-product-registration-guides

If the ownership didn't go through then you will need to contact Customer Care in your region to see if they need more information. Customer Care: 1 (800) 624-9897 for US/Canada