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April 10th, 2025 12:01
Dell PowerEdge R320 - No Hardware Diagnostic Utility found
Hello,
i'm reaching out for help as i'm at a bit of a loss here.
We've recently bought a total of 6 Dell PowerEdge R320 servers for a small service cluster.
As per our internal policy we must perform a full hardware diagnostic run before even starting to do tests in the server room.
The issue i'm facing right now is that none of the servers seem to have the Hardware Diagnostic utility installed, as when i try to run it through the Lifecycle Controller interface i get the error: "no hardware diagnostic utility found".
I've tried searching some documentations on the web about this issue but nothing seems to be pointing in the right direction.
Any help would be much appreciated.
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DELL-Chris H
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April 10th, 2025 17:07
RPC-SysAdm
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April 11th, 2025 07:49
Hi @DELL-Chris H and thanks for your reply.
I'm in the process of bringing everything up to date. I've managed to update BIOS/UEFI to the latest available off the Dell support website (v. 2.7.0 - R320-020700C.efi) and i'm about to start with the rest.
Do you have any suggestion as per what order should i upgrade?
I was thinking now that i have the latest BIOS, i'd go through all the needed updates for the IDRAC and subsequently PERC and NICs.
Thanks
BR
DELL-Erman O
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April 11th, 2025 07:58
Hi,
As I understand you've already updated BIOS. So I would update iDRAC next, then PERC, NICs and the other ones.
RPC-SysAdm
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April 11th, 2025 15:31
Hi again,
so i went ahead and did update BIOS/UEFI to the latest available (v. 2.9.0), then updated IDRAC + Lifecycle Controller to the latest (v. 2.65.65.65).
Upon the final reboot the diagnostic utility was still not present but the latest versions allowed me to install the latest utility available from dell.com/support (v. 4247) and everything seems to be working as intended.
Thanks for the support.
BR