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3818
April 9th, 2020 10:00
Server r740- Power Fail
I got a server r740, but it fails to start. PSU's are green but at the front panel of the server the power indicator is yellow and the server is not powering on. I need some tips around this because i already reset the PSU's and the problem persist.
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Dell-DylanJ
4 Operator
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2.9K Posts
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April 9th, 2020 14:00
I would take the server to a minimum to POST configuration and check for behavioral changes, then proceed to add one component in at a time until a failure is identified.
Minimum to POST for the R740:
You may also find this article helpful for troubleshooting no power/no post situations:
https://dell.to/3e9xibk
NenadN
1 Rookie
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13 Posts
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April 12th, 2020 11:00
Hi,
I would like to ask you, how to order a new system board.
We have a problems with this one .
Our server is under warranty.
Dell-DylanJ
4 Operator
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2.9K Posts
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April 14th, 2020 13:00
What country are you in? We'll need to get you in touch with the correct support group for your region.
NenadN
1 Rookie
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13 Posts
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April 15th, 2020 03:00
Hi,
I'm from Macedonia, we are in Skopje.
Please give me information who we should support about the problem.
Best regards,
Dell-DylanJ
4 Operator
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2.9K Posts
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April 15th, 2020 15:00
It looks like 35315073844 is the number you would need to contact, based on the support site output.
NenadN
1 Rookie
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13 Posts
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April 22nd, 2020 13:00
Can you please provide me with email. To try to contact them about the problem.
Best regards,
Dell-DylanJ
4 Operator
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2.9K Posts
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April 22nd, 2020 13:00
There is not an email address listed. Chat and phone call are how cases are initiated. There are some systems set up for email case creation, but that is per tag, there is not a queue you could email to create a new case.