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October 29th, 2024 21:08

Optiplex Micro 7020, resoultion not displaying correctly with LG 34" UltraWide Monitor

I have a Dell Optiplex Micro 7020, when I plug in my LG 34" UltraWide Monitor (model# 34WQ500-B) the resolution is off. If I use the HDMI cable I cannot even set to the correct resolution of 2560 X 1080. If I use the other display cable, I can set to this resolution but the screen is diminished with black bars across the top and bottom. It's like half the screen isn't being used. I can make it display with a lower resolution and a higher percentage, but the programs on the screen are very distorted. How can I make this work? Or would I just have to get a different screen completely?

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January 10th, 2025 14:35

Same here. Bought a display port cable instead of using the HDMI cable that came with the monitor. Problem solved!

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December 27th, 2024 21:46

I have spent all day troubleshooting this and found the problem. The 7020 micro HDMI port is 1.4 which only supports a max resolution of 1920 x 1200. No ultrawide support. The manual stated this fyi.

You need to get a standard non ultrawide monitor. 

(edited)

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