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September 11th, 2025 15:14
Optiplex 980 FF How to test power supply
I have a refurbished 980 FF. Bought it 3 weeks ago on Amazon.com. Last night it tripped the overload on my APC battery in the middle of the night. Now it won't power up at all. I removed the HDD and tested it. It is fine. Has a 1 year extended warranty but tech support is slow at responding. How can I tell if the power supply is the failure? It seems mostly likely since the computer tripped an overload.
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redxps630
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September 11th, 2025 15:19
Try a bist of psu.
https://www.dell.com/support/kbdoc/en-us/000125179/how-to-run-a-power-supply-unit-self-test-on-a-dell-desktop-or-all-in-one-computer
surijack2610
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September 12th, 2025 08:10
If the system won’t power on at all, the PSU is indeed a prime suspect, especially since it tripped your UPS. A couple of things you can try before RMA’ing it under warranty:
Basic power reset – Disconnect AC cable, hold the power button for ~30 seconds, then plug it back in and try again. Sometimes the board gets stuck in a protection state.
Check the power supply’s built-in diagnostic LED – On most OptiPlex units, there’s a small green LED on the PSU itself. If it doesn’t light up when plugged into the wall, the PSU is likely dead.
Paperclip test (if you’re comfortable) – Disconnect the PSU from the motherboard, then short the green wire to any black ground wire on the 24-pin connector. If the fan doesn’t spin up, the PSU has failed. Do this carefully and only if you’re familiar with handling electronics safely.
Minimal boot – Remove all peripherals, drives, and RAM, then try powering on with just the PSU + motherboard. If still dead → PSU or motherboard.
Since you just bought it and it has warranty, I’d strongly suggest contacting the seller for a replacement PSU or full system exchange rather than spending too much time testing. Given that it tripped your UPS, I’d lean toward a faulty PSU.
Good luck!!!!
RogerDonnay
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September 12th, 2025 13:00
@surijack2610 Thank you for the advice. I contacted the seller and they are sending me a replacement.