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RinMatt

2 Posts

826

June 24th, 2021 06:00

Upgrade from 5.3.0.2443 to 5.3.1.2505 fail (locked out)

Yesterday I attempted to update to 5.3.1.2505 and it seems to have halfway bricked my installation.

When I try to go to the URL of the OMIVV box, I am prompted for password. I enter the password I have documented, and I'm given the invalid credentials error.

I go to the console of the VM, and I'm able to login as admin with the same credentials. When I try "Change Admin Password" it sells me "Entered current password is incorrect. Please try again".

I'm not sure what to do next....

Is there a way to recover or force the password to reset via command line / putty?

DELL-Charles R

Moderator

 • 

4.6K Posts

June 24th, 2021 10:00

Hello RinMatt,

 

I would start with Clear browser cache : Once the appliance upgrade is complete, ensure that you clear the browser cache before logging in to the OMIVV Administration Console.

 

If it is not resolved then try these:

  • Try a different browser
  • Try connecting from a different workstation
  • Have you tried using both FQDN and IP?

 

You may take a review of the OMIVV 5.3.1 release notes - important items to note before upgrading Page 8 : https://dell.to/3xP25TF

 

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