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May 4th, 2017 14:00

PowerEdge 1950 RAID Key Authentication Error

Our PowerEdge 1950 shows a Raid Key Authentication Error during boot and I cannot find any information on this problem. I am thinking that either the Memory module in the RAID card is bad or it is the battery but I just haven't seen this before. Any information on the topic would be appreciated.

Thanks!

3 Posts

May 6th, 2017 14:00

I re-seated it, including cables and memory. System BIOS should be the most recent but I can't verify which firmware version is installed. It's strange though because it has been fully functional for the past 4 months with no BIOS or firmware changes and then I came in one morning and it was throwing this error message. It makes me think the memory module or battery is at fault but I just don't know enough about how the hardware works to pin the issue down.

3 Posts

May 30th, 2017 11:00

Robert,

Sorry for the extremely delayed response but it is the PERC 5/i controller. How can I clear the hardware logs?

Thanks,

Tim

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