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7 Posts
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447
March 28th, 2017 12:00
Dell PowerEdge R710
We are having an issue with one of our OOW Dell PowerEdge R710's. When it reboots it gets an error: "
"IDrac6 Communication Failure. IDrac6 not responding: rebooting"
The server will then reboot
Sometimes we get an error stating that there is not enough power to run the IDrac6.
When this happens, we get a prompt to continue.
Sometimes it will continue. Sometimes it will just hang.
Any clue as to what is happening here?
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cpiva
7 Posts
0
March 28th, 2017 15:00
I figured this out I think.
I found someone else in this forum who had a similar issue with their R410 and another with the same issue with the same R710.
Turns out its a firmware bug for the IDrac6.
Steps I took to fix:
- Shutdown the server and pulled the power cables from the back and waited about 90 seconds.
- Plugged the power back into the server
- Ran across and back around (leaping over the fan we have there Super Mario style) to come back around to the front of the server and powered it on as quickly as possible.
- Waited until the options to press F2/F10/F11 came up (couldn't bypass memory test)
- The option for the Server Services (System Services?) was disabled previously, now able to access with F10 - Pressed it
- When it got to the IDRAC config, I pressed CTRL+E
- Here it showed that the IDRAC6 was disabled. This ties in with the bug in the firmware that I previously read about. I think a former co-worker was trying to set this up, failed, and then disabled it. Settings looked weird so I reset it to factory default.
- At this point I popped in my bootable SUU DVD that I downloaded a week ago for a different server, that was also an R710.
- Exited and restarted the server, had it boot to the DVD, and its currently updating the firmware as I type this.
Hope this helps someone else.