Unsolved
This post is more than 5 years old
7 Posts
0
437
March 28th, 2017 13:00
Dell PowerEdge R710 IDrac6 issue
Hi there everyone.
Have an issue with an out of warranty R710.
When it works - it works fine.
When we go to reboot after updates - thats when things hit the fan.
When its rebooting or starting fresh from a cold start we will get one of a few diffferent errors regarding the IDRAC6
First we get the "IDRAC6 Communication Failure. Alert! IDrac6 Not responding. Rebooting"
At which point it will reboot and fail about 4 times, then carry on into Windows like there is nothing wrong.
Second - we get an error stating that there is not enough power to run the IDrac6.
At which point we will have a prompt to continue without it, or to reboot.
If we continue without it either it will work fine and go straight to windows - or it hangs up hard and even pressing the power button does not shut it down. It becomes completly unresponsive and only pulling the power and plugging it back in seems to be effective.
What can we do to fix this?
My manager has already gone through it to re-seat things, but i'm about to try on my own.
Suggestions?
Carlo
cpiva
7 Posts
0
March 28th, 2017 15:00
I figured this out I think.
I found someone else in this forum who had a similar issue with their R410 and another with the same issue with the same R710.
Turns out its a firmware bug for the IDrac6.
Steps I took to fix:
- Shutdown the server and pulled the power cables from the back and waited about 90 seconds.
- Plugged the power back into the server
- Ran across and back around (leaping over the fan we have there Super Mario style) to come back around to the front of the server and powered it on as quickly as possible.
- Waited until the options to press F2/F10/F11 came up (couldn't bypass memory test)
- The option for the Server Services (System Services?) was disabled previously, now able to access with F10 - Pressed it
- When it got to the IDRAC config, I pressed CTRL+E
- Here it showed that the IDRAC6 was disabled. This ties in with the bug in the firmware that I previously read about. I think a former co-worker was trying to set this up, failed, and then disabled it. Settings looked weird so I reset it to factory default.
- At this point I popped in my bootable SUU DVD that I downloaded a week ago for a different server, that was also an R710.
- Exited and restarted the server, had it boot to the DVD, and its currently updating the firmware as I type this.
Hope this helps someone :-)
DELL-Josh Cr
Moderator
•
9.2K Posts
0
March 28th, 2017 17:00
Hi,
Try updating the BIOS and iDRAC.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=4HKX2
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=J7YYK&fileId=3538159397&osCode=WS8R2&productCode=poweredge-r710&languageCode=en&categoryId=ES