Repeated Failures to Post Replies

Hi

"" In some instances, the reply fails to post and does not save. I’d recommend making an offline copy for now on notepad or a sticky note so you don’t loose what was typed out.""

Known Issue.

I know about it and have experienced it.

We are aware. Dell trouble tickets issued.

I always compose in Notepad. What sometimes works for me when I get that error after clicking Post. I wait 30 seconds, then press Ctrl F5 refresh and my Reply then appears. Using Chrome browser.

Hi anne_droid / DELL-ChrisM2 :

Thanks for letting me know this is a known issue.

I also compose my posts in Notepad first and then copy and paste the text into the forum WYSIWYG editor to save time.  In most cases it only takes me a few minutes to fix the formatting (e.g., breaks between paragraphs, bullet points, etc.) and add any hyperlinks and/or images to my post.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7184 * Firefox v150.0.1 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.5.253-155.0.5587 * Macrium Reflect Free v8.0.7783

Hi DELL-ChrisM2 :

FYI, I tried posting in Helin1's topic Booting process too slow again about an hour ago using my Firefox browser an got another "Failed to create comments.  Please try again" message.

I just went back to that topic to try a third time to see if your "Ctrl F5" refresh trick would work but was surprised to see my reply <here> was finally posted.  I wonder now if one of my attempted posts was temporarily stuck in moderation and the "Failed to create comments ..." error message was just a red herring.

EDIT:

Got a "Failed to create comments.  Please try again" error  message for this post as well. "Ctrl F5" had no effect but reloading the page from my browser did cause the post to appear.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7184 * Firefox v150.0.1 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.5.253-155.0.5587 * Macrium Reflect Free v8.0.7783

It sounds like a frustrating issue, especially when you’ve spent time writing a detailed reply and it just disappears. I’ve seen similar behavior in web apps where the editor session expires or the request times out before submission completes.

Since you mentioned slow response times as well, this could be related to:

• Temporary server-side issues or high load
• Session/token expiration not syncing properly with the editor
• Browser-specific behavior (even if it doesn’t log you out)

You might try:

• Writing longer replies in a local editor first (to avoid losing content)
• Testing once in another browser just to rule out client-side issues
• Checking if it happens more often after staying on the page for a long time

I’ve experienced something similar while testing a Quiz App, where longer input sessions caused silent failures due to expired tokens, even though the UI looked active.

If this is happening to multiple users, it’s likely a backend or forum-side issue rather than your system.

Hi

Still hit and miss.

But no real problems, I boomerang back and try again.

Hi DELL-Nat M:

I created a new reply today <here> in the SupportAssist for PCs board and it posted correctly.

My "Failed to create comments ..." error messages have been intermittent (and I don't post in this forum every day) so I'm not going to mark this topic as Solved until I'm confident this problem is fixed for both anne_droid and myself.  I'll post back if I have any more issues logging in and/or posting in the forum.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7184 * Firefox v150.0.1 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.5.253-155.0.5587 * My Dell v2.2.6.0

Hi DELL-Nat M:

I might have spoken too soon.

I just tried to kudo a reply <here> by cleaningsystem but clicking the "Thumbs up" icon on their post multiple times did not appear to have any effect.  After reloading the page a few times, however, I could see my kudo had actually been applied.

EDIT:

The problem definitely as NOT been fixed. I got another "Failed to create comments.  Please try again" error message when I tried to post this reply. However, reloading the page did cause the post to appear.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7184 * Firefox v150.0.1 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.5.253-155.0.5587 * My Dell v2.2.6.0

Just adding a useful data point based on your own observation that the post actually appears after a page reload, this looks like a classic server-side success with a client-side timeout. The backend is accepting and saving your comment, but the success response isn't reaching the browser fast enough, so the editor incorrectly shows the "Failed to create comments" error even though the post was successful.

A few things that may help isolate it on the Firefox side while Dell investigates:

1. Open DevTools (F12) → Network tab before clicking Post. If the POST request returns 200/201 (or hangs as "pending") while the UI shows the error, it confirms a frontend timeout rather than an actual failure.
2. Try a Firefox private window (Ctrl+Shift+P), rules out extension interference, cached service workers, and stale session cookies without touching your main profile.
3. Temporarily disable any tracking/ad-blocker extension for dell.com (uBlock Origin, Privacy Badger, Firefox's strict ETP), these sometimes block the response callback even when they let the request through.
4. Workaround until it's fixed: after seeing the error, don't retry, just wait 30 seconds and reload the page. The post is almost always already saved.

Hopefully the backend tickets get resolved soon.

@lmacri​

Hi

Pre the US of A waking up, this UK connection is working quite well. 

Last night was the stuff of nightmares.

circa 9:00 AM local time (BST).

Hi anne_droid / DELL-ChrisM2,

Thanks for confirming that this is a known issue.

I also write my posts in Notepad first, then copy and paste them into the forum WYSIWYG editor to save time. In most cases, it only takes a few minutes to clean up the formatting (such as paragraph spacing, bullet points, and alignment) and add any required links or images.

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Dell Inspiron 15 5584 | 64-bit Windows 10 Pro v22H2 (build 19045.7184) | Firefox v150.0.1 | Microsoft Defender v4.18.26030.3011-1.1.26030.3008 | Malwarebytes Standard v5.5.5.253-155.0.5587 | Macrium Reflect Free v8.0.7783

Hi DELL-Nat M:

I was able to log in and post two replies yesterday on 09-May-2026 without any issues, but I suspect this has something to do with the fact that my user badge suddenly jumped several levels from Opal / Level 3 (earned 24-Apr-2025) to Zambian Emerald  / Level 5 Journeyman (earned 02-May-2026). This sudden promotion in rank is likely the same reason why my replies are no longer automatically sent to moderation for review each time I post as they have been for the past few weeks.

I read DELL-Daniel V's 06-May-2026 Updated Badges! but I'm fairly certain I don't actually qualify for a Zambian Emerald badge (i.e., I doubt 25 of my replies have been tagged as "Good Troubleshooting") so it's possible one of the Forum Admins manually changed my user level to test how it affects my ability to post in the forum.

I logged in to the forum twice today on 10-May-2026 and encountered a glitch I've seen before where the "eye" icon to show my password is incorrectly displayed as text instead of an icon ....

... and there were several periods where the forum would become unresponsive and time out with a 404 error if I browsed to a new page, so there are still bugs in the forum software that need to be fixed.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7184 * Firefox v150.0.2 * Microsoft Defender v4.18.26030.3011-1.1.26030.3008 * Malwarebytes Standard v5.5.5.253-155.0.5587 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0

@lmacri Hi!
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