(Redirected) Worst Customer Service and Warranty

I have a dell inspiron 5755. Recently the computer has stopped recognizing the charger as a dell charger and will not charge the battery.  I have verified that it is a bad charger and nothing wrong with my laptop.  I called tech support and first they told me i needed to upgrade the bios but since the battery was under 10% I would have to send my laptop in so they could upgrade the bios.  I refused stating that I just needed a charger and was informed that they would not send me a charger and I had to send my laptop in.  I spoke with a supervisor who then told me that i had to send it in because the socket in my laptop was bad and i dont need to update the bios.  I told him that there is nothing wrong with my laptop. It is the cord. and I have verified it.  He told me that they would not send me a charger that I would need to send it in. I requested to speak to his boss and he said he didnt have a boss. He stated he signs his own paychecks.  I asked to speak to customer service and he refused to transfer me at first stating that they could not help me.  I requested again and he transferred me somewhere that was closed.

Several days later I received a call from customer support and I explained what was going on and was told that he would send me one.  After several times being put on hold and 45 minutes.. he then informed me that the power supply is not covered under my warranty and that they will send me one but I have to pay for it.  This has been the worst experience I have ever had with a computer manufacturer.  I will never purchase another Dell.