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December 6th, 2016 14:00

(Redirected) Order been cancel and dell phone customer support can't help

I have order a dell alien laptop on black friday Nov. 25 2016 and they have delay my order couple time and the because of the order have some problem so they sand me to sales support and somehow and i didn't hear them correctly they have cancel me My order. and when i call back they not able to help me fix the problem and they keep redirect me in a circle start from customer support send me to sales, then special sales and so on and later they send me back to customer support and the customer support send me to sales again in a loops. This is extremely disappointed from dell support and it take me almost two hour so they can play me in the loops. What a waste of time. 

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46K Posts

December 7th, 2016 10:00

Best to post this in the Customer Care Forum, here:

http://en.community.dell.com/support-forums/customercare/f/4674.aspx

Bev.

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