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15885
December 14th, 2015 23:00
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I very recently purchased Dell Inspiron i7 5th gen model, and it got almost dead for no visible reasons, when approached for post-sale service and technical support, I was left unattended, with only 2 complaints in hand. Now what to do with this product.
1 It stopped suddenly
2.When restarted gave 3 beeps, approached the dealer , his engineer spoke to Dell people and took out one 8GB ram out and system started.
3.It auto updated BIOS.
4.Started KRRRRRRRRRRRR sound from the DVD Drive.
5. Started flashing a Fatal Error Massage ragarding fail of Hard Disc.
6. I shut down and restart again.
7.it starts and goes to Help and Support, goes for the SMART Chek and gives me FAILED massages.
8. I lodge complaint and it gives me a service no.
9. I shut down and give this laptop to the dealer to handle the problem......and nothing happens....
sugarbear18
2.3K Posts
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December 15th, 2015 22:00
Hi Rajeevshankar,
Please repost this in the Customer care forum for help.
http://en.community.dell.com/support-forums/customercare/