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37457
February 10th, 2016 08:00
(Redirected) Brief screen freezes on XPS12
I need help. I have searched everywhere and have tried several things but my screen freezes for a short time (5 to 10 secs typically) every few minutes.
I have:
- upgraded my Cypress touchpad software to latest as per Dell (2.5.1.72)
- reinstalled my mouse software (running Windows 10 Microsoft mouse software)
- disabled the touchpad palm rejection
Nothing has worked. This problem began after a Microsoft auto update on Jan 29, 2016 (KB3124262).
System is
XPS 12 9Q23
Windows 10 64 bit - up to date with all auto-updates
Cypress trackpad
No Events found!
shesagordie
10 Elder
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46K Posts
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February 10th, 2016 13:00
Best to post this in the Laptop Forum here:
http://en.community.dell.com/support-forums/laptop/default.aspx
Bev.