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February 6th, 2025 14:21

Problem With Automatic Logout After 30 Min Of Inactivity

I've been having issues since this Dell community introduced automatic logouts after 30 minutes of inactivity.  I would like Dell to increase the inactivity (timeout) period to 60 minutes to ensure users don't have their login session aborted while trying to compose a reply.

My problem occurs if I am composing a reply in the WYSIWYG editor.  Any time spent typing inside the editor apparently does not count as "activity" and on a few occasions when I have clicked the "Post" button I see the message below warning me that my session expired.  Clicking the "Refresh" button doesn't work and I remain logged out of the forum and my reply is lost/aborted. On a few occasions when this happened this also caused an issue with my Firefox browser where any new tab I opened (even if I was browsing to another website) resulted in a connection timeout and forced me to close and re-launch my browser to get it working again.

Things seem to work correctly if I log in to the forum but just browse between topics or post a short reply.  If I haven't viewed a new topic or refreshed the page I'm sitting on within 30 minutes I see the pop-up below with a 2-minute countdown warning me that I am about to be logged out.  If I allow the countdown to reach 0:00 min I am automatically logged out (and see the "Your session has expired" warning in shown in the first image above) and my browser continues to work as expected. 


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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5371 * Firefox v135.0.0 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.5.158-1.0.5135 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

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