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December 5th, 2016 09:00
Missing part of wireless mouse?
What should be in the wireless mouse (WM126) box? I got the mouse and a battery, but the weird instructions (just pictures,no words) shows what looks like a UBS button..I didn't get one. Should have I? Who do I write to in order to find out and get one if one is missing?
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sugarbear18
2.3K Posts
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December 6th, 2016 12:00
Hi pffurr,
I looked at the WM126 on the Dell USA website and it does show a scroll wheel.
http://www.dell.com/en-us/search?q=WM126&~ck=mn
It should have a small USB plug in for the computer wireless mouse to work. The web page shows this included with the mouse.
Dell WM126 Wireless Optical Mouse
1AA Battery
USB receiver
Documentation
Look under the mouse and inside to see if the small USB is there. Check any bubble wrap to see if it`s there.
You can call Dell Customer Service at 800-624-9897 or use the chat feature on the Dell website.
shesagordie
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46K Posts
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December 6th, 2016 12:00
pffurr
The following should be in the box:
Dell WM126 Wireless Optical Mouse
1AA Battery
USB receiver
Documentation
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=gen&sku=570-aalk
It would seem that you are missing the USB receiver.
If the WM126 mouse was purchased from Dell, you would need to contact Dell's Customer Support:
http://www.dell.com/support/contents/us/en/19/article/eSupport-Order-Support/problem-with-order
Bev.
Edited.