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November 9th, 2017 08:00
XPS 9550 Dell wireless 1830 connection issues
I am having an issue connecting to our companies secure, guest and our alternate wireless connection. It appears to be connected with 5 bars, but there is a yellow '!' and says unidentified network and no internet access. I have rolled back the driver, uninstalled the drivers and re-installed the latest drivers from Dell and the issue is still there. I then uninstalled the drivers, uninstalled the device from within device manager, re-installed the device and installed the latest drivers from Dell, but the issue is still there. Does anybody have any idea as to what I can do to resolve my connection issue? Any help would be much appreciated. Thanks
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robert p
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9.4K Posts
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November 9th, 2017 08:00
Hi b13boy,
Thanks for posting.
Apologies that your computer is not connecting to your company secure wifi connection.
Does the computer connect to other wifi's like your home? If so, the issue may not be with the laptop, but with the permissions from your company IT department. Check with your IT technician, try the computer on a non-company wifi and see if it works.
b13boy
3 Posts
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November 9th, 2017 08:00
Thanks for your quick response. I have tried multiple wireless connections, and still am unable to connect. Are there any other solutions I am overlooking?
robert p
4 Operator
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9.4K Posts
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November 9th, 2017 09:00
Assuming you are using Windows 10, you might want to try these suggestions from the Microsoft knowledgebase. http://dell.to/2ztPA5a
and from the Dell knowledgebase: http://dell.to/2ztPACc