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September 5th, 2025 08:12
WL3024 Headset not connecting to dongle after manual updating firmware to v1.3.0.0
I have a new company provided WL3024 Headset, working just fine before I manually updated the firmware version to v1.13.0.0.
I tried manually updating the firmware because I saw that there is an update available in the DDPM (Dell Display and Peripheral Manager). Obviously, I tried updating from there, but it always encountered errors (and I should have stopped there) and went to try manually updating. That's when it stopped pairing with the dongle.
What I tried to solve to problem:
- I tried downgrading it to v1.2.1.0 but nothing happened.
- I tried using the UC Dongle Pairing Tool, but the tool never even opened/started.
Would highly appreciate for any help.
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