wireless internet=working, wired internet not working

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=&l=en&s=bsd&docid=268873

i´ve gone through that before posting, it didn´t help.

i still can´t get a wired internet connection...

Hi dimikiller,

Please share the Operating System installed. Also, share the screenshot of the Device Manager with Other Device and Network Controllers expanded. Here are the steps:

• Press the key combination of 'Windows Logo' key + 'R' key to open 'Run' dialog box.
• Type in 'devmgmt.msc' and click 'OK'.
• The 'Device Manager' windows will appear.
• Click on the sign next to Other Devices and Network Controllers to expand them.

Please check when you try to install the drivers, does it completes the installation process or just extracts the drivers and finish the process. If that is the case, then the drivers are not getting installed but just extracted in folder.

Please reply with the information, I'll be happy to assist you further.

i have windows 7 ultimate 64-bit.

when i installed most drivers they didn´t just expand,they installed properly. but i think this isn´t the case with the ethernet controller, but what to do about that i don´t know...

i´ve gone through that before posting, it didn´t help. i still can´t get a wired internet connection...

If you had gone through that posting, you would not be getting your errors. The SM Bus Controller is especially telling.

Hi dimikiller,

Please install the drivers in below given sequence:

• Chipset Drivers: http://dell.to/1aFvjlU 
• Ethernet Drivers: http://dell.to/1cdaFjH 

This shall resolve the issue. Make sure that you run the .exe file and complete installation. Please share the results.

i've tried to install these drivers in that order a few times now, but still no joy...

i have also gone through the reinstall guide completely (again..), and this also did nothing to help.

here is exactly what happens when i try to install the drivers you mention:

- i download the .exe file

-i double click on the .exe file, driver info screen appears.

-i click on continue, unzip folder location select screen appears.

-i use the predetermined location, so just press continue.

-it unzips the files and folders, and a window appears saying the files where successfully unzipped.

-i press ok, and then nothing more happens...

with some of the other drivers, an install sequence would start(from intel or nvidia or whatever...) but not with all drivers, and not with any of these two...

thank you!

i was not aware that some drivers needed to be installed manually in that fashion. i assumed all would do so automatically as some of them did.

thanks again, everyone (besides ieee488) on this forum has been very helpful, clear and kind in their responses.

Hi dimikiller,

I apologize for any unpleasant experience. I am glad that the issue is resolved for you. Feel free to reach out to us if you need any further assistance.

thank you! i was not aware that some drivers needed to be installed manually in that fashion. i assumed all would do so automatically as some of them did. thanks again, everyone (besides ieee488) on this forum has been very helpful, clear and kind in their responses.

Thanks for that shout out!!!!

It was so "kind" of you as well.

Not only that, you had the "kindness" of PMing me as well your little diatribe. Now that is being "kind".