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10909
October 7th, 2013 11:00
wireless adapters not found
i have recently had problems using my laptop for the internet so i did a number of troubleshooters and was told to do a factory reset through dell data safe local backup. i completed the reset and since i have not been able to complete some updates i keep getting the following error codes, 9c57, 80070103, 80246007, 80070002, also one of the updates that won't install is the broadcom driver update for dell wireless 1397 wlan mini-card.
also following the reset i have not been able to use wireless i have only been able to use internet through a wired connection.
this is what happens when i unplug the ethernet cable. i have tried troubleshooting and it says explore more solutions but have found nothing.
i have looked through the device manager at the wireless connections and i looked at the details of the wireless wlan mini card and all it says is (This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).
can someone help as i have tried all the things i know.
thanks
chris new
3 Posts
0
October 7th, 2013 14:00
hi rick,
i was just in the process of updating this post as i have just found the solution to the problem.
the problem was that the wireless adapter was not installed on the laptop so the updates that relate to the adapters couldn't update as there was nothing to update. so i found a drivers download page on the dell website so i downloaded the wireless wlan mini-card driver for my laptop and accessed the folder where the files unzipped and installed all the applications in that folder and then the problem was resolved.
thanks for the reply though but if the problem happens again ill repost.
PudgyOne
9 Legend
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30.3K Posts
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October 7th, 2013 12:00
chris new,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
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Also include the virus program and firewall on the system.
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Rick
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PudgyOne
9 Legend
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30.3K Posts
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October 7th, 2013 14:00
chris new,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
chris new
3 Posts
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October 8th, 2013 14:00
hi rick
i have encountered another issue.
i have checked the windows update for new updates and i have one which says, broadcom driver update for dell wireless 1397 wlan mini-card, and everytime i try to install this update it keeps saying failed, the wireless adapters are still working an the rest of the laptop is working perfectly i was just wondering if there was a fix or if i should ignore the updae as everything is working
thanks
DELL-Saharsh K
4 Operator
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1.5K Posts
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October 9th, 2013 00:00
Hi Chris,
Please ignore updating the driver update patch released through Windows Updates. You are running the OEM version of the Wireless drivers from the Dell Website which is functioning properly. Updating the driver may cause issues in connecting to Internet through wireless connectivity.
I would recommend you to install 'My Dell' application from the link http://dell.to/16vcbop. This application will help you to keep your system updated and free from performance issues. Any update related to system drivers and Dell application will be routed to you through this application.
Hope this helps. Please reply if you have any questions.