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chocoteal

1 Message

6213

October 30th, 2017 17:00

WiFi Dropping on Inspiron 5577

Recently got a Dell Inspirion 5577 Laptop, and the wifi on it is terrible. It's constantly dropping out of nowhere. There are several other laptops in the house, none of which have this problem. The driver is up to date, there's no pending windows or dell updates. I'm running Windows 10. According to the device manager, the wifi card is Intel Dual Band Wireless - AC 3165. I've already checked power save mode for the wifi card as well. Not really sure what else to do or what I could be missing.

DELL-Jesse L

Moderator

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17.7K Posts

October 31st, 2017 08:00

chocoteal,

Click the links below for resolving network and wireless issues with your computer.

Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home

Networking, WiFi and Bluetooth

Fix network connection issues in Windows 10

Also, click the link below to watch the youtube video that shows information that may also work for your wifi issues. This is not a Dell Video but, it is informative.

How to keep your wifi from turning off in Windows 10

Ale90

1 Message

January 14th, 2019 08:00

Hey there, I'm experiencing the same problem with my  Inspiron 15 5577. Three days ago it stopped seeing Wi-Fi networks claiming that the network cable was unplugged, which had never been an issue before. I've tried to resolve the issue following the steps recommended in the links provided, but without success.My WLAN report states that "WLAN Extensibility Module has stopped". Could you please advise what I should do in this situation? All other devices and laptops use the Wi-Fi network without any disruption. Thank you, Ale

grdance

1 Message

October 4th, 2019 20:00

Exactly the same problem with Ale90, here. Installed all the diver updates from Support Assist, but the problem persists. All other computers, tablets and phones do not experience connectivity problems when both Wi-Fi and Ethernet  drop on my Dell. (Dell Inspiron 5577, Service Tag , Windows 10, V1903).

________________________________________________________

Update: I followed the links suggested above, and I'll try modifying the Wi-Fi and Ethernet power options and see if the problem is resolved.

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