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October 13th, 2020 12:00

Why did Smartbyte radically slow down my internet connection?

I performed 3 speedtest.net tests on my Dell G5: (1) an initial test (2) a test after uninstalling Smartbyte and (3) a test after uninstalling Smartbyte drivers and services. Here are the results:

 

With Smartbyte fully installed
PING: 16ms
Download speed: 4.86 Mbps
Upload speed: 17.98 Mbps

After removing Smartbyte
PING: 13ms
Download speed: 6.10 Mbps
Upload speed: 17.94 Mbps

After removing Smartbyte Drivers and Services
PING: 13ms
Download speed: 540.95 Mbps
Upload speed: 18.00 Mbps

 

As you can see my download speed went from about 4.86 Mbps to 6.10 Mbps and finally to 540 Mbps after completely removing Smartbyte. Why is Dell installing garbage like this on my computer?

Moderator

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27.3K Posts

October 14th, 2020 06:00

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

74 Posts

October 14th, 2020 07:00

It might have happened due to some technical issues

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