We need clearer problem ID/solutions -- e.g. Bluetooth not working Windows 10

In the post “Bluetooth not working Windows 10 (Error code 43) Help!!”, by uglicoco, 3-24-2020, the linked solution – i.e., update the bios and the Intel chipset drivers” -- did not work for me (and any number of others).

This solution did work:  “Bluetooth Stopped Working on Windows 10 - Qualcomm QCA9377” (https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-stopped-working-on-windows-10-qualcomm/d0c146d9-c804-4718-aad9-2b9f6deab62b?page=5)

Question to Dell and Microsoft:  given the 500+ users that clicked "I have the same question" within the above post, and those variously posting in Dell’s community, why haven’t you gotten out front more clearly and regularly in your troubleshooters etc. on underlying causes and solutions re. problems as this (i.e., you mark as "solved", but clearly there is more to the issue for a great many and it's not so clear)?

I have an Inspiron 3793, purchased last December and under warranty, and experienced this issue in June. After spending a couple hours running all the troubleshooting methods your support site outlines, running the driver update service, etc., I phoned Dell support and we tried every possible solution yet again.  Uninstall/reinstalls, flash the BIOS, etc. etc.  The Dell support technician was stumped (put me on hold a couple times while he checked with others).  I was then told to ship my laptop in for repair and likely replacement.  I thus had to spend more time deleting/shredding my files, updating backups, etc. before shipping.  My same laptop was then shipped back to me the day after the Dell repair center received it (I did tracking), but the return "problem sheet" had nothing written in the repairs/explanation section.

I then mysteriously experienced the same problem yesterday:  Bluetooth stops working, with on/off in settings and tray icon both gone.  The troubleshooters, uninstall/reinstalls, etc. again didn’t work.  To avoid the lengthy "phone support" routine yet again (and I'd expect shipping my laptop again for repair/replacement), I did additional searches and tripped across the above Microsoft users post.  So, after running your troubleshooters, driver updates, etc., what portion of your customers would reason that something like removing the power cord before rebooting somehow makes the critical difference (whether in tripping auto repair/re-install of the affected Bluetooth driver/component or whatever)?  It has appeared to me over years that you often leave it to users for too long to both identify/verify a common problem as this and come up with whatever odd solutions.  And what about the frustration of your own support/tech staff, not to mention cost to you and us?  Dell's phone support center was clearly in the dark when I called (June 2021), yet the issue and a “fix” was identified by users as above in March/April 2020 – over 1 year earlier.

In the future perhaps you could better alleviate the great frustration of so many of your customers by acknowledging broader problems as this in your troubleshooters etc. sections.  Users shouldn't have to hunt so far/wide. If a clear diagnosis of underlying causes and solutions isn’t yet known by staff for a given issue, I believe the great majority of we customers would find it greatly helpful if you'd simply state "we are aware of the issue and are working on a diagnosis and solution".