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November 10th, 2017 20:00

New Inspiron 15 7000 (windows 10) cannot see an HP Photosmart wireless printer

I cannot set up my new laptop to my HP Photosmart printer because the add new printer process does not detect the printer so it cannot be selected. I called HP and they said I needed to buy a $90 set of Global VPN drivers from Amazon.  This makes no sense to me since we have 5 other computers, laptops, phones and tablets connected to the printer and they all work fine.  I tried turning off my firewall but it made no difference.  I called Dell and they would not help with setting up an HP printer.  

Any suggestions?

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17.7K Posts

November 13th, 2017 04:00

WayneBunker,

You will first need to go to the HP website and download the Windows 10 drivers for the printer. They should also have information for setting up their printer in Windows. 

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