New Inspiron 11 3000 Wireless will not connect

I bought a new Dell Inspiron 11 3000 for my wife...but the wireless will not connect to my AT&T uverse router. I have tried all possible security options including none with Wep-open to see if i could force it to work. it basically says "Cant connect to this network".  I also setup a hotspot on my phone and that actually worked. So i a bit baffled...what could be the possible cause?

SVTG#8HW7732 

netsh output etc:

SSID 4 : 2WIRE108E
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP

ireless LAN settings
---------------------
Show blocked networks in visible network list: No

Wireless System Information Summary

SSID 4 : 2WIRE108E
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 64:0f:28:97:b9:d9
Signal : 100%
Radio type : 802.11g
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

here is 1 interface on the system:

Name : Wi-Fi
Description : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
GUID : fe1986f2-3e98-4f55-85e1-2f524d1106a0
Physical address : 4c:bb:58:3b:58:54
State : disconnected

Hosted network status : Not available

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
Physical Address. . . . . . . . . : 4C-BB-58-3B-58-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

nterface name: Wi-Fi

Driver : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
Vendor : Atheros Communications Inc.
Provider : Atheros Communications Inc.
Date : 3/6/2014
Version : 10.0.0.287
INF file : C:\Windows\INF\oem63.inf
Files : 2 total
C:\Windows\system32\DRIVERS\athwbx.sys
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Vendor defined TKIP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA2-Personal CCMP
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 03 7f], type: [00]
IHV extensibility DLL path: C:\Windows\system32\athihvs.dll
IHV UI extensibility ClSID: {4a31b2f3-8714-4236-8b6f-5ba745a04ab7}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}