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November 6th, 2017 10:00

new inspirion 15-5000 only connects to internet once in a while

I just received my new inspirion 15-5000 gaming with AMD 256 ssd and 1TB hdd and the internet only connects intermittently through wifi. None of our other computers are having this problem. I have used all of the Dell trouble shooting tools. Updated all drivers and bios, changed power to network adapters to max, turned off bluetooth, turned off firewalls, changed wifi channels, nothing has helped. It will connect for 5-15 min then just stop. Any suggestions before I send this back?

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17.7K Posts

November 8th, 2017 05:00

anita75,

Click the link below to go through the steps mentioned in the post. You have tried some of the steps mentioned but, some you may not have.

Is Your Wireless Connection Dropping?

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