Skip to main content
Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

nezz282

27 Posts

184359

May 27th, 2013 08:00

network controller driver for dell 15r 5520 is missing..i cannot install its driver because it keep saying failed.

Hi i have Dell inspiron 15r 5520 with win8 64 bit,,but i decided to do a clean install to win 7 ultimate 64 bit,,because i didnt like much window 8..after i do a clean install i downloaded all driver from dell website & install it and  all driver is installed accept for network controller & now i cant connect to internet..when i check  device manager it say :

The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.
To find a driver for this device, click Update Driver.
i try to install the driver but it keep saying failed to install.
here i have included all information you need to know:
my service tag:BG73GS1
screen shot for device manager:
 
 

Hardware id:
 

 
 

 

And here are the screen shot of how it fail to install:
 

 
 

Here are The Log:
 

[05/27/13 16:12:48]	Update Package Execution Started
[05/27/13 16:12:48]	Original command line: "C:\Users\Nezz\Downloads\dell driver\network\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.EXE" 
[05/27/13 16:12:48]	DUP Framework EXE Version: 3.0.93.1
[05/27/13 16:12:48]	DUP Release: G9X9GX00-00
[05/27/13 16:12:48]	Intializing framework...
[05/27/13 16:12:48]	logo.png
[05/27/13 16:12:50]	User Command: attended
[05/27/13 16:12:50]	DUP Capabilities Value: 39845887 (0x25FFFFF)
[05/27/13 16:12:50]	DUP Vendor Software Version: WLAN_10.0.0.59 /BT_7.4.0.140
[05/27/13 16:12:50]	Local System/Model Compatible with this Package? Yes
[05/27/13 16:12:50]	Local System OS Version: 6.1.0.0
[05/27/13 16:12:50]	OS Compatible with this Package? Yes
[05/27/13 16:12:50]	Local System OS Language: EN
[05/27/13 16:12:50]	Language Compatible with this Package? Yes
[05/27/13 16:12:57]	Identified Behavior : attended
[05/27/13 16:12:57]	Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUPCBF9.tmp
[05/27/13 16:12:57]	Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUPCBF9.tmp"
[05/27/13 16:12:57]	Path : C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04
[05/27/13 16:12:57]	Identified Behavior : attended
[05/27/13 16:13:41]	Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUPCBF9.tmp
[05/27/13 16:13:41]	
--- Start of Vendor Software Log ---

[05/27/13 16:13:41]	ASCII payload log file detected.
[05/27/13 16:13:41]	[2013-5-27 16:12:57]  Setup start up.
[2013-5-27 16:12:57]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUPCBF9.tmp"]

[05/27/13 16:13:41]	
--- End of Vendor Software Log ---

[05/27/13 16:13:41]	Vendor Software Return Code: 7
[05/27/13 16:13:42]	logo.png
[05/27/13 16:13:42]	Name of Exit Code: ERROR
[05/27/13 16:13:42]	Exit Code set to: 1 (0x1)
[05/27/13 16:13:42]	Result: FAILURE
[05/27/13 16:13:48]	Name of Exit Code: ERROR
[05/27/13 16:13:48]	Execution terminated at date-time 05/27/13 16:13:48
[05/27/13 16:13:48]	######

਍਍[05/27/13 17:47:39]	Update Package Execution Started
[05/27/13 17:47:39]	Original command line: "C:\Users\Nezz\Downloads\dell driver\network\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.EXE" 
[05/27/13 17:47:39]	DUP Framework EXE Version: 3.0.93.1
[05/27/13 17:47:39]	DUP Release: G9X9GX00-00
[05/27/13 17:47:39]	Intializing framework...
[05/27/13 17:47:42]	logo.png
[05/27/13 17:48:03]	User Command: attended
[05/27/13 17:48:03]	DUP Capabilities Value: 39845887 (0x25FFFFF)
[05/27/13 17:48:03]	DUP Vendor Software Version: WLAN_10.0.0.59 /BT_7.4.0.140
[05/27/13 17:48:03]	Local System/Model Compatible with this Package? Yes
[05/27/13 17:48:03]	Local System OS Version: 6.1.1.0
[05/27/13 17:48:03]	OS Compatible with this Package? Yes
[05/27/13 17:48:03]	Local System OS Language: EN
[05/27/13 17:48:03]	Language Compatible with this Package? Yes
[05/27/13 17:48:06]	Identified Behavior : attended
[05/27/13 17:48:06]	Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP7889.tmp
[05/27/13 17:48:06]	Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP7889.tmp"
[05/27/13 17:48:06]	Path : C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04
[05/27/13 17:48:06]	Identified Behavior : attended
[05/27/13 17:48:46]	Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP7889.tmp
[05/27/13 17:48:46]	
--- Start of Vendor Software Log ---

[05/27/13 17:48:46]	ASCII payload log file detected.
[05/27/13 17:48:46]	[2013-5-27 17:48:06]  Setup start up.
[2013-5-27 17:48:06]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP7889.tmp"]

[05/27/13 17:48:46]	
--- End of Vendor Software Log ---

[05/27/13 17:48:46]	Vendor Software Return Code: 7
[05/27/13 17:48:47]	logo.png
[05/27/13 17:48:47]	Name of Exit Code: ERROR
[05/27/13 17:48:47]	Exit Code set to: 1 (0x1)
[05/27/13 17:48:47]	Result: FAILURE
[05/27/13 17:49:02]	Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.txt
[05/27/13 17:49:20]	Name of Exit Code: ERROR
[05/27/13 17:49:20]	Execution terminated at date-time 05/27/13 17:49:20
[05/27/13 17:49:20]	######

਍਍[05/27/13 18:04:41]	Update Package Execution Started
[05/27/13 18:04:41]	Original command line: "C:\Users\Nezz\Downloads\dell driver\network\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.EXE" 
[05/27/13 18:04:41]	DUP Framework EXE Version: 3.0.93.1
[05/27/13 18:04:41]	DUP Release: G9X9GX00-00
[05/27/13 18:04:41]	Intializing framework...
[05/27/13 18:04:45]	logo.png
[05/27/13 18:04:49]	User Command: attended
[05/27/13 18:04:49]	DUP Capabilities Value: 39845887 (0x25FFFFF)
[05/27/13 18:04:49]	DUP Vendor Software Version: WLAN_10.0.0.59 /BT_7.4.0.140
[05/27/13 18:04:49]	Local System/Model Compatible with this Package? Yes
[05/27/13 18:04:49]	Local System OS Version: 6.1.1.0
[05/27/13 18:04:49]	OS Compatible with this Package? Yes
[05/27/13 18:04:49]	Local System OS Language: EN
[05/27/13 18:04:49]	Language Compatible with this Package? Yes
[05/27/13 18:04:51]	Identified Behavior : attended
[05/27/13 18:04:51]	Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP47A9.tmp
[05/27/13 18:04:51]	Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP47A9.tmp"
[05/27/13 18:04:51]	Path : C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04
[05/27/13 18:04:51]	Identified Behavior : attended
[05/27/13 18:05:34]	Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP47A9.tmp
[05/27/13 18:05:34]	
--- Start of Vendor Software Log ---

[05/27/13 18:05:34]	ASCII payload log file detected.
[05/27/13 18:05:34]	[2013-5-27 18:04:51]  Setup start up.
[2013-5-27 18:04:51]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP47A9.tmp"]

[05/27/13 18:05:34]	
--- End of Vendor Software Log ---

[05/27/13 18:05:34]	Vendor Software Return Code: 7
[05/27/13 18:05:34]	logo.png
[05/27/13 18:05:34]	Name of Exit Code: ERROR
[05/27/13 18:05:34]	Exit Code set to: 1 (0x1)
[05/27/13 18:05:34]	Result: FAILURE
[05/27/13 18:05:37]	Name of Exit Code: ERROR
[05/27/13 18:05:37]	Execution terminated at date-time 05/27/13 18:05:37
[05/27/13 18:05:37]	######

਍਍[05/27/13 22:41:47]	Update Package Execution Started
[05/27/13 22:41:47]	Original command line: "C:\Users\Nezz\Downloads\dell driver\network\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.EXE" 
[05/27/13 22:41:47]	DUP Framework EXE Version: 3.0.93.1
[05/27/13 22:41:47]	DUP Release: G9X9GX00-00
[05/27/13 22:41:47]	Intializing framework...
[05/27/13 22:41:47]	logo.png
[05/27/13 22:41:54]	User Command: attended
[05/27/13 22:41:54]	DUP Capabilities Value: 39845887 (0x25FFFFF)
[05/27/13 22:41:54]	DUP Vendor Software Version: WLAN_10.0.0.59 /BT_7.4.0.140
[05/27/13 22:41:54]	Local System/Model Compatible with this Package? Yes
[05/27/13 22:41:54]	Local System OS Version: 6.1.1.0
[05/27/13 22:41:54]	OS Compatible with this Package? Yes
[05/27/13 22:41:54]	Local System OS Language: EN
[05/27/13 22:41:54]	Language Compatible with this Package? Yes
[05/27/13 22:41:56]	Identified Behavior : attended
[05/27/13 22:41:56]	Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP6BF0.tmp
[05/27/13 22:41:56]	Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP6BF0.tmp"
[05/27/13 22:41:56]	Path : C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04
[05/27/13 22:41:56]	Identified Behavior : attended
[05/27/13 22:42:38]	Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP6BF0.tmp
[05/27/13 22:42:38]	
--- Start of Vendor Software Log ---

[05/27/13 22:42:38]	ASCII payload log file detected.
[05/27/13 22:42:38]	[2013-5-27 22:41:56]  Setup start up.
[2013-5-27 22:41:56]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04\DUP6BF0.tmp"]

[05/27/13 22:42:38]	
--- End of Vendor Software Log ---

[05/27/13 22:42:38]	Vendor Software Return Code: 7
[05/27/13 22:42:38]	logo.png
[05/27/13 22:42:38]	Name of Exit Code: ERROR
[05/27/13 22:42:38]	Exit Code set to: 1 (0x1)
[05/27/13 22:42:38]	Result: FAILURE
[05/27/13 22:43:42]	Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_G9X9G_WN_WLAN_10.0.0.59_A04.txt
 

 

 

PLEASE HELP ME!!
DELL-Nikhil D1
4 Operator
 • 
2.6K Posts
May 27th, 2013 11:00
Hi nezz282,
 

Were Chipset drivers installed in the system? If not please install the Chipset drivers from this link: http://dell.to/1707mJ6
 

Click the above link, click Download File and follow the onscreen instructions to complete the installation and restart the system.
 

After installing the Chipset drivers, I suggest you to install the Network Adapter drivers from the below mentioned links:
 

For Ethernet card: http://dell.to/14XRXFU
 

For the Wireless card: http://dell.to/113Na1K
 

Click the above link, click Download File and follow the onscreen instructions to complete the installation and restart the system.
 

Please try the above steps and post the results.
nezz282
27 Posts
May 27th, 2013 18:00
hi it still not resolve my problem,, when i trying to install a network adapter driver that you give from the link it only install driver for bluetooth,,i need driver for network adapter only,,please help me,,if there a stand alone driver for network controller,, it would be great..
nezz282
27 Posts
May 27th, 2013 19:00
hi..it working now...i just didnt restart my laptop,,after i restart, it work fine,,my network controller driver is now installed..Thanks for your help :)
DELL-Nikhil D1
4 Operator
 • 
2.6K Posts
May 28th, 2013 04:00
Hi nezz282,
 

Glad that the issue is resolved. I appreciate all your efforts in fixing the problem. In case of a similar situation in future, you can always refer to the link http://dell.to/YegVvF .
 

Feel free to reach out to us on SDC for any help.
 

 
 

This thread is locked, due to age. 
 

If you need assistance, please create a new thread in the proper Dell Support Forum
 

 
 

Thank you
Was this post helpful?
View All
No Events found!




      
                             
       

      
      

  
    
  
  
Top