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83883
January 7th, 2014 16:00
My new Inspiron one 2020 will not connect to the internet via ethernet.
I connected my new one 2020, win 8 to our office network via ethernet cable and the following occurs: broadband connects to router, but no internet access. I can reach our router and see the router setup and status screens, but no internet. The rest of our office has perfect internet access. I tried calling support twice, and the folks abroad insist that they have to go through their hardware trouble shooting even though the network card obviously works. I suggested that it was probably a windows security issue and they said to reinstall windows. Very frustrating. Any help out there?
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cpatech1
5 Posts
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January 7th, 2014 18:00
I finally got internet connection by ignoring tech support suggestions and following my instinct that it was security related. First I removed McCaffy and turned off the windows firewall. Then I went through the ip configuration for the 6th time and finally got dhcp and my dns settings in tcp/ip to work and I got internet. Turned firewall back on and plan to use Windows Defender. I'll complete setup tomorrow after Windows updates are downloaded while I rest.
osprey4
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34.2K Posts
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January 7th, 2014 17:00
Hi CPATech1,
I'm moving your message to the networking forum for more help.
Good luck!
cdb2020
1 Message
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January 7th, 2014 17:00
I recently purchased 4 brand new dell inspiron 660 desktops and a new inspiron laptop with windows 7 and am having a very similar problem connecting to the majority of websites via our ethernet network & T1 at work. I spent 6+ hours on the phone today getting the run around from dell support during which time they tried to get me to pay them for software support, which is a complete joke considering that the only software on these machines was pre-loaded and configured by Dell! They initially wanted to blame the McAfee antivirus software, but after first disabling it and then completely uninstalling it from one of the desktops, that has proved to NOT be the problem. Now I just have a new pc without the 1 year of virus protection that it was supposed to come with.
After 6 hours of speaking with hardware support people that have no clue how to fix this most likely software issue, I am completely frustrated. If they are unable to fix this problem first thing tomorrow I intend to return all of these machines and will never buy from Dell again. The service is an absolute joke!
jester
10 Posts
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January 9th, 2014 17:00
Disabling and uninstalling McAfee is not enough. You need to run an application from McAfee to remove it. Norton is far better. It catches viruses that McAfee won't and is not unstable like McAfee. I had McAfee for years (paid subscription). Got tired of the instability, problems, performance issues and other things. When a colleague let me know they found 70 viruses on their computer with Norton that McAfee was unaware of-- and they were current in their updates, that was the last straw. I find it irritating that Dell will not sell Norton instead.
Network communications is relatively easy. Go back to basics. Connect via landline, not wireless, so you don't have to guess if a physical connection exists. If you see ' ' below, it means press the enter key on your keyboard. Open a DOS 'Command Window' (Left-click on Windows 'START' button @ bottom left. Where it says 'Search Programs and Files...' type 'cmd ' Then type:
ipconfig
Hit ENTER, and you should see something like this (the numbers may be different):
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.2.110
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.10
Your work connection may have different numbers. If the numbers are all zero, or funny (like 153.294.168.73 or something), no ethernet connection has been made. The IPv4 address is the address of your computer, the mask tells the system how big its network segment is, and the default gateway is the next node above you-- your router in this case.
If the numbers look valid, try to ping the router:
ping 192.168.2.10
You should get something similar to this if it's working:
Pinging 192.168.2.10 with 32 bytes of data:
Reply from 192.168.2.10: bytes=32 time=1ms TTL=64
Reply from 192.168.2.10: bytes=32 time=1ms TTL=64
Reply from 192.168.2.10: bytes=32 time=1ms TTL=64
Reply from 192.168.2.10: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.2.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
If you don't, or if it shows 100% loss, it means your connection can't even talk to the card above. I would only expect this, if your network settings (that you see in ipconfig) are wrong. If they are wrong, you need to set them correctly; either hardwired to something you know you're supposed to use if you set things statically, or dynamically, if you use DHCP.
If you *can* ping your router, try pinging something else, like yahoo.com
ping yahoo.com
If that works, it means your network is working, and some other piece of software in Windows is interfering with whatever else you're trying to do.
Hope that helps some.