Unsolved
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59 Posts
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142
May 10th, 2025 13:45
MS5320W - Scroll wheel design flaw
Anyone else found the MS5320W mouse scroll wheels have a design flaw?
Bought 50 of them as part of the KM7321W set...
And they've pretty much all failed on the scroll wheel - where it "judders" and goes up / down or zoom in / out at the same time.
Not firmware relevant.
All failed at just over a year.
Foolishly replaced 20.
They've also failed after a year.
So - It's not like this flaw is a recent thing, or a recently released mouse.
No Events found!
wax54
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5 Posts
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May 20th, 2025 18:54
Sorry to say I don't have this problem. I got mine from a good will and it has been working great for me for over a year (who knows how long it was used before) through dirt, sand, and dust. Though the scroll clicker is a little less sensitive than I would like.
Only works via bluetooth though, the dongle was missing when I bought it and so far have run into nothing but trouble trying to connect it to the "universal" replacement I bought. Will be starting a thread for that soon.
Jules W
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May 22nd, 2025 20:29
@wax54 Ahh lucky for some.
Because of the battles over warranty we've swapped to Logitech... So now people are moaning about the feel of the keyboard... LOL
moodzter
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1 Message
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June 5th, 2025 07:20
MS5320W went jerky after less than 6 months use. Very unreliable product.
Jules W
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59 Posts
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July 31st, 2025 14:38
@moodzter Yeah - For sure... 50 odd of them.
And they aren't cheap.
And trying to warranty claim on them is a nightmare.
Design embarrassment.
delluserdp
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1 Message
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August 24th, 2025 02:21
I had a same issue with Dell Pro Plus Mouse MS5320. Scroll up/down start doing random movements.
Quick fix: I opened mouse, sprayed isopropyl alcohol on both ends of wheel, let it dry for few mins. It started working as new.
(edited)