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2 Posts
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3288
August 25th, 2021 16:00
MS5320W Mouse - scroll wheel not working after one minute of inactivity
I purchased the Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W. Everything is working fine with one exception:
The scroll wheel of the mouse doesn't work after about 60 seconds of mouse inactivity. After moving the mouse or clicking a mouse button the scroll wheel is working again.
The issue is reproducable and occurs on every connected computer (Bluetooth or USB dongle).
Is this a known issue?
Mouse Firmware Version 0.0.1.6
No Events found!
vp17
1 Message
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January 25th, 2022 09:00
I am having the exact same issue and it is really distracting. It is a fine mouse, but this makes it frustrating to use when you are reading a long article and don't move the mouse for 60 seconds.
Are there any plans to address this issue in a firmware update?
The mouse is still on 0.0.1.6 firmware.
DELL-Cares
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27.3K Posts
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January 25th, 2022 09:00
Welcome to Dell Social Media Support for Technical and After Sales inquiries.
Please share the Service Tag / Express Service code / Order Number via Direct / Private message in the text format for which you need assistance.
TIK
1 Rookie
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2 Posts
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January 29th, 2022 07:00
Hi vp17,
after dozens of messages with DELL support members here they told me, that this behavior is some kind "state-of-the-art". IMHO it's not worth the effort to discuss this issue further...
I bought a non-Dell wireless mouse that doesn't suffer from this particular issue, and this mouse is reliable even in a WiFi-contaminated environment. The MS5320W doesn't work very well in such a situation.
I can share details via PM.
TIK
CaptKev
2 Posts
0
July 13th, 2022 13:00
Is this still and Issue?
If it is I am returning mine and getting my money back. A non-functioning scroll wheel is a broken product.
CaptKev
2 Posts
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July 24th, 2022 09:00
Installed on both my homebuilt, 6 year old PC and my new Dell XPS 1600. So far so good, no issues at all. Installation could be explained in a little more detail, but maybe just cause I am a 71 year old guy.