MS3320W Dell Wireless Mouse firmware timeout

Same issue here. One mouse updated just fine, the otherone keeps giving a timeout. Tried pairing it with the other laptop, same issue.

Brand new mouse.  Download Peripheral Manager 1.7.7, install and check for updates.   MS3320W connected via Bluetooth.  Firmware update 0.0.2.5 fails (timeout err0r).  Connected via USB dongle and re-ran.  USB dongle firmware was updated no problems.   Tried Bluetooth again and same result.  Firmware update fails with timeout error.

You can find the URL to download the firmware in C:\ProgramData\Dell\Dell Peripheral Manager\Updates\Updates.dat

Search line starting with "ServerPath"

Same as:

{
    "updates": [
        {
            "connectivity": "Wired",
            "currentVersion": "240",
            "deviceId": "{c9fb8b50-a135-4236-9d7e-5af2f61d44b6}",
            "deviceIndex": 1,
            "deviceModelNumber": "Dell Universal Receiver",
            "deviceName": "Dell Universal Receiver",
            "devicePath": "\\\\?\\HID#VID_413C&PID_4503&MI_02&Col02#8&273d4588&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}",
            "deviceType": 1,
            "frimwareUpdatePath": 0,
            "installPath": "tempDir",
            "instanceId": 0,
            "newVersion": "242",
            "priority": 80000,
            "serverPath": "https://clientperipherals.dell.com/DPeM/updates/v2/x64/Firmwares/com.dell.DPM.Firmware.Dongle_Primax.zip",
            "severity": 1,
            "supplierID": "Primax",
            "updateType": 1
        }
    ],
    "version": 1
}

Decompress the zip file and run the firmware tool executable, remove USB dongle and connect it again.

Just wait for the firmware to be written.

@F17Stark​ Thanks, that works.

@F17Stark​ I've tried it but it didn't work. I have half a dosen of those mice and all face same issue. One of those when started the update froze and the usb transmiter is no longer working, only via BT ! So now i have to contact support as well. Its so enoying all this fuss for a badly developemt mouse firmware update ...

@F17Stark​ Thanks, that works. Top!!!

I also faced similar issue with my mouse and also battery of my mouse drain within a week , and it was supposed to last like 2-3 years , I dont have any issue with keyboard.. strange