KM7120W - UK pairing between keyboard and mouse

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

Hi Dell!

I purchased this item on Amazon CA and I still have the exact same question 1.5 year later as the person who originally posted this. I can`t find a setting to switch keyboard and mouse easily between two devices simultaneously. I need to instruct both devices individually to switch between laptops. Can you please share your response here?

Thanks

I have used the Dell Multi-Device Wireless Keyboard and Mouse Combo - KM7120W for 1 month and I will post the answer here about my experience. It is not a multi-device "Combo", it is simply an individual multi-device wireless mouse and an individual multi-device wireless keyboard which are sold together. The mouse and the keyboard are not linked in any way. The above requirement can`t be done thus you will always need to instruct your mouse to switch between devices and also instruct your keyboard to do the same switch. "Allowing you to switch easily across your laptop, desktop or 2-in-1 with a click of a button." as advertised on Amazon and on the Dell website is incorrect and false advertising.

Thus if you need to switch frequently, it is far from "seamless" and I encourage you to look further for another product such as a KVM switch:

Clicks required to switch from device 2 to device 3 is a TOTAL of 4, namely 2 times on the mouse and 2 times on the keyboard)

Clicks required to switch from device 3 back to device 2 is a TOTAL of 6, namely 3 times on the mouse and 3 times on the keyboard

This results in an average TOTAL of 5 clicks to switch between devices, not the experience I was led to believe when I purchased the item. 

On a positive note, the set-up process is very intuitive, the keyboard and mouse are solid, the typing goes fluent and the battery life (after 1 month) is still great. If you haven`t used the device for a while, there is some minor lag when you first reactivate it out of battery saving mode but this doesn`t disturb me for everyday usage. Neither should it disturb with gaming because you keep your mouse active. If you`re merely occasionally switching between devices then this product could be sufficient for you. It remains rather pricy, at 80-100 CAD depending where you purchase the item, especially compared to a KVM switch which does the same (and more!) with 1 click and added benefits.

Kudos to Dell Support for the very fast support, although efficient problem solution is left to be desired.