Internet Dropping

bkurtz88,

You can click the link below for information resolving network connection problems with your computer.

Networking, WiFi and Bluetooth

Ummm, this response was very unhelpful. If the answer was there I wouldn't have needed to post to a forum seeking help with the issue.

bkurtz88,

Method 1: Reset TCP/IP.

The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

a. Open Command prompt in admin mode (press Windows key + X and click Command Prompt (Admin).
b. When the User Account Control box pop up, click Yes.
c. At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note: If you do not want to specify a directory path for the log file, use the following command and press Enter:

netsh int ip reset resetlog.txt

d. Reboot the computer.

Method 2:

a. Connect to your router (by typing 192.168.0.1 or 192.168.1.1 in the address bar) and log in. Check your user manual or documentation if you do not know the log-in credentials.
b. Make sure you are in the Setup -> Basic Setup category.
c. Scroll down until you see 'DHCP Server' - if it is disabled, select 'Enable'.
d. Enable DHCP If you want, you can change the number that the DHCP IP assigning starts. (this is optional)
e. Use the DNS servers provided to you by your ISP. There are many DNS servers out there. It's best to use your ISP's if possible.
f. Scroll down and click 'Save Settings'.
  
 Method 3:

a. Press Windows key + X and click Control Panel.
b. Go to Networking and sharing center and then click on Change adapter settings.
c. Right click on Local Area Connection and choose Properties.
d. Highlight Internet Protocol Version 6 and click on Properties.
e. Choose Obtain DNS server address automatically and press Ok.
f. Choose Obtain IP address automatically.
g. Repeat the steps for Internet Protocol version 4 as well.

Method 1 failed to reset on the command prompt. Methods 2 and 3 were already set to those settings. I have multiple devices connected and my computer is the only one that has issues. Any other things to try?