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3412
June 23rd, 2017 09:00
Inspiron 3442 WiFi Device Problem
Hello Dell Networking forum, any help will be really appreciated cause I'm having a trouble for my Inspiron 3442.
Lately, I have been using a LAN cable for my laptop. Every time I plug the LAN cable to the jack, the WiFi device will always disappear in either the device manager or network and sharing center. I have installed some WiFi driver installation program from the Online Dell Support Center (using my LAN cable) and it will always gave me an error code. I have tried to turn on and off the wireless connection switch (PrtScr button) but the wireless connection switch is not working!! Now, I'm afraid I can't bring my laptop to outside from my dorm and can't surf due to the WiFi is not working.
I've installed Dell Wireless 1705 WiFi + Bluetooth Driver (note that this file's name has been replaced with "buat wifi") and these are the error codes that occurred:
[06/23/17 21:51:15] Update Package Execution Started
[06/23/17 21:51:15] Original command line: "C:\Users\Mohamad Farhan\Downloads\buat wifi.EXE"
[06/23/17 21:51:15] DUP Framework EXE Version: 3.1.0.1
[06/23/17 21:51:15] DUP Release: HP06YX02-00
[06/23/17 21:51:15] Intializing framework...
[06/23/17 21:51:15] logo.png
[06/23/17 21:51:18] User Command: attended
[06/23/17 21:51:18] DUP Capabilities Value: 39845887 (0x25FFFFF)
[06/23/17 21:51:18] DUP Vendor Software Version: 10.0.0.276
[06/23/17 21:51:18] Local System/Model Compatible with this Package? Yes
[06/23/17 21:51:18] Local System OS Version: 6.3.0.0
[06/23/17 21:51:18] OS Compatible with this Package? Yes
[06/23/17 21:51:18] Local System OS Language: EN
[06/23/17 21:51:18] Language Compatible with this Package? Unknown
[06/23/17 21:51:23] Identified Behavior : attended
[06/23/17 21:51:23] Temporary payload log file name: C:\ProgramData\dell\drivers\buat wifi\DUP4030.tmp
[06/23/17 21:51:23] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\buat wifi\DUP4030.tmp"
[06/23/17 21:51:23] Path : C:\ProgramData\dell\drivers\buat wifi
[06/23/17 21:51:23] Identified Behavior : attended
[06/23/17 21:52:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\buat wifi\DUP4030.tmp
[06/23/17 21:52:20]
--- Start of Vendor Software Log ---
[06/23/17 21:52:20] ASCII payload log file detected.
[06/23/17 21:52:20] [2017-6-23 21:51:23] Setup start up.
[2017-6-23 21:51:23] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\buat wifi\DUP4030.tmp"]
[06/23/17 21:52:20]
--- End of Vendor Software Log ---
[06/23/17 21:52:20] Vendor Software Return Code: 7
[06/23/17 21:52:21] logo.png
[06/23/17 21:52:21] Name of Exit Code: ERROR
[06/23/17 21:52:21] Exit Code set to: 1 (0x1)
[06/23/17 21:52:21] Result: FAILURE
[06/23/17 21:52:36] User Command: attended
[06/23/17 21:52:36] DUP Capabilities Value: 39845887 (0x25FFFFF)
[06/23/17 21:52:36] DUP Vendor Software Version: 10.0.0.276
[06/23/17 21:52:36] Local System/Model Compatible with this Package? Yes
[06/23/17 21:52:36] Local System OS Version: 6.3.0.0
[06/23/17 21:52:36] OS Compatible with this Package? Yes
[06/23/17 21:52:36] Local System OS Language: EN
[06/23/17 21:52:36] Language Compatible with this Package? Unknown
[06/23/17 21:52:36] User Parameter: logfile
[06/23/17 21:52:36] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\buat wifi.txt
[06/23/17 21:52:42] Identified Behavior : attended
[06/23/17 21:52:42] Temporary payload log file name: C:\ProgramData\dell\drivers\buat wifi\DUP7342.tmp
[06/23/17 21:52:42] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\buat wifi\DUP7342.tmp"
[06/23/17 21:52:42] Path : C:\ProgramData\dell\drivers\buat wifi
[06/23/17 21:52:42] Identified Behavior : attended
[06/23/17 21:53:29] Append Vendor Software Log: C:\ProgramData\dell\drivers\buat wifi\DUP7342.tmp
[06/23/17 21:53:29]
--- Start of Vendor Software Log ---
[06/23/17 21:53:29] ASCII payload log file detected.
[06/23/17 21:53:29] [2017-6-23 21:52:42] Setup start up.
[2017-6-23 21:52:42] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\buat wifi\DUP7342.tmp"]
[06/23/17 21:53:29]
--- End of Vendor Software Log ---
[06/23/17 21:53:29] Vendor Software Return Code: 7
[06/23/17 21:53:29] logo.png
[06/23/17 21:53:29] Name of Exit Code: ERROR
[06/23/17 21:53:29] Exit Code set to: 1 (0x1)
[06/23/17 21:53:29] Result: FAILURE
[06/23/17 21:53:32] Open file: C:\ProgramData\Dell\UpdatePackage\Log\buat wifi.txt
[06/23/17 21:53:44] Name of Exit Code: ERROR
[06/23/17 21:53:44] Execution terminated at date-time 06/23/17 21:53:44
[06/23/17 21:53:44] ######
[06/23/17 22:20:42] Update Package Execution Started
[06/23/17 22:20:42] Original command line: "C:\Users\Mohamad Farhan\Downloads\buat wifi.EXE"
[06/23/17 22:20:42] DUP Framework EXE Version: 3.1.0.1
[06/23/17 22:20:42] DUP Release: HP06YX02-00
[06/23/17 22:20:42] Intializing framework...
[06/23/17 22:20:43] logo.png
[06/23/17 22:20:44] User Command: attended
[06/23/17 22:20:44] DUP Capabilities Value: 39845887 (0x25FFFFF)
[06/23/17 22:20:44] DUP Vendor Software Version: 10.0.0.276
[06/23/17 22:20:44] Local System/Model Compatible with this Package? Yes
[06/23/17 22:20:44] Local System OS Version: 6.3.0.0
[06/23/17 22:20:44] OS Compatible with this Package? Yes
[06/23/17 22:20:44] Local System OS Language: EN
[06/23/17 22:20:44] Language Compatible with this Package? Unknown
[06/23/17 22:21:03] Identified Behavior : attended
[06/23/17 22:21:03] Temporary payload log file name: C:\ProgramData\dell\drivers\buat wifi\DUP67F8.tmp
[06/23/17 22:21:03] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\buat wifi\DUP67F8.tmp"
[06/23/17 22:21:03] Path : C:\ProgramData\dell\drivers\buat wifi
[06/23/17 22:21:03] Identified Behavior : attended
[06/23/17 22:24:15] Append Vendor Software Log: C:\ProgramData\dell\drivers\buat wifi\DUP67F8.tmp
[06/23/17 22:24:15]
--- Start of Vendor Software Log ---
[06/23/17 22:24:15] ASCII payload log file detected.
[06/23/17 22:24:15] [2017-6-23 22:21:03] Setup start up.
[2017-6-23 22:21:03] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\buat wifi\DUP67F8.tmp"]
[06/23/17 22:24:15]
--- End of Vendor Software Log ---
[06/23/17 22:24:15] Vendor Software Return Code: 7
[06/23/17 22:24:15] logo.png
[06/23/17 22:24:15] Name of Exit Code: ERROR
[06/23/17 22:24:15] Exit Code set to: 1 (0x1)
[06/23/17 22:24:15] Result: FAILURE
[06/23/17 22:24:45] Open file: C:\ProgramData\Dell\UpdatePackage\Log\buat wifi.txt
Thank you for the help!
DELL-Lijo J
532 Posts
0
June 24th, 2017 04:00
Hi,
Welcome to our Community.
You’ve reached the right department. To answer your question, when you connect the Ethernet cable to the computer, the wireless will be automatically disabled. You can connect either wireless or the Ethernet one at a time.
vist.f
3 Posts
1
July 3rd, 2017 09:00
so basically I'm missing my wireless device in the system. can't even check the properties in hardware manager, its literally gone from the network and sharing center. but it happens sometimes so i can use wifi when it is available, althought some minutes later the wifi device will be missing from the system.
vist.f
3 Posts
0
July 3rd, 2017 09:00
Sorry, I didn't say much detail about it. Everytime when I insert a LAN cable into the port, when I eject the cable from the port, the only networking icon that appear is only the LAN (cable) connection and the wireless device connection is missing. The problem starts about a month ago and now it's getting more frequent. I would like to say sometimes I can use wifi and sometimes, I can't. Have tried the regedt32 in the local services and network things, only useful once but later it is not useful anymore.