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July 20th, 2020 16:00

Inspiron 15 5579 2-in-1, Windows 10 update, lost WiFi and BT

Hi Y'all-

I have a Dell Inspiron 15 5579 2-in-1 laptop and after a recent Windows 10 update both the Wireless and Bluetooth disappeared from Device Manager (even after selecting show hidden devices), thus I am unable to use the Wifi/Bluetooth. I can currently connect to the internet via Ethernet cable without problem. I have updated drivers for the wireless card (Qualcomm QCA61-4x), BIOS, and chipset from Dell's website; have also rebooted the system multiple times (even with firewall disabled) - all without improvement. I still cannot see the wireless or bluetooth listed under device manager, nor are they listed in the BIOS framework (shows that Wifi Device and bluetooth device as   "=(none)" ). In the ePAS Preboot System Assessment the Wireless LAN and Bluetooth are listed as "=Not Installed."

Anyone have any suggestions on how to make the system recognize the wireless card?

Any help would be greatly appreciated!

Thank you - 

Pooj 

3 Posts

July 20th, 2020 16:00

Attached pics of Device Manager, BIOS, and ePAS System assessment. 

IMG_7436.JPGIMG_7435.JPGIMG_7424.JPG

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