Drivers from Dell Update Won’t Install on Inspiron 5558 upgraded to Windows 10.

granmark,

If you have the latest drivers already installed, then disregard the message.  If needed you can disable auto updates from Dell by right clicking the dell updates and disabling it. 

How do I tell if I have the latest drivers installed?  If Dell support says there are updated drivers to install, I assume I don't have the latest ones.

granmark,

You can click the link below for information on drivers. Also, are you having any issues with the hardware in your computer?

Drivers Help

Drivers and Download FAQ's

Hallo,

I have the same Issue with my Inspiron 7000. It says that

Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.EXE needs to be updated, but if I try to do it automatically via SupportAssist the MPU.exe freezes without any further reply. If I do it manually, i. e. download it from the download page and click the exe. The Intel installer says, that it cannot install this driver.

The Error-Log looks like this:

[12/10/17 12:25:40] Update Package Execution Started

[12/10/17 12:25:40] Original command line: "C:\Users\nilsh\Downloads\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.EXE"

[12/10/17 12:25:40] DUP Framework EXE Version: 3.6.0.4

[12/10/17 12:25:40] DUP Release: 71XN1A07

[12/10/17 12:25:40] Initializing framework...

[12/10/17 12:25:40] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client

[12/10/17 12:25:40] logo.png

[12/10/17 12:25:42] User Command: attended

[12/10/17 12:25:42] DUP Capabilities Value: 35651583 (0x21FFFFF)

[12/10/17 12:25:42] DUP Vendor Software Version: 19.60.0.7

[12/10/17 12:25:42] System ID:  0798

[12/10/17 12:25:42] System model description:  Inspiron 15 7000 Gaming

[12/10/17 12:25:42] Match found: 7567 (0798)

[12/10/17 12:25:42] Local System/Model Compatible with this Package? Yes

[12/10/17 12:25:42] Local System OS Version: 10.0.0.0

[12/10/17 12:25:42] OS Compatible with this Package? Yes

[12/10/17 12:25:42] Local System OS Language: DE

[12/10/17 12:25:42] Language Compatible with this Package? Unknown

[12/10/17 12:25:42] Identified Behavior : attended

[12/10/17 12:25:42] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\A48518~1\miniunz.exe

[12/10/17 12:25:42] Extraction-arguments:  -x C:\Users\nilsh\DOWNLO~1\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\A48518~1

[12/10/17 12:25:44] Extraction-GetExitCode: 0

[12/10/17 12:25:44] Identified Behavior : attended

[12/10/17 12:25:44] Temporary payload log file name: C:\ProgramData\dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4\DUP1BAD.tmp

[12/10/17 12:25:44] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4\DUP1BAD.tmp"

[12/10/17 12:25:44] Path : C:\ProgramData\dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4

[12/10/17 12:25:44] Identified Behavior : attended

[12/10/17 12:26:02] Append Vendor Software Log: C:\ProgramData\dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4\DUP1BAD.tmp

[12/10/17 12:26:02]

--- Start of Vendor Software Log ---

[12/10/17 12:26:02] ASCII payload log file detected.

[12/10/17 12:26:02] ****************************************

MUP started: Sun Dec 10 12:25:44 2017

Command Line: C:\ProgramData\Dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\a485187a-d583-491d-bbf2-35454e06abc4\DUP1BAD.tmp

****************************************

Execute: setup.exe   /c mup

Error: setup.exe exited with return code: 104

MUP finished: Sun Dec 10 12:26:02 2017

Exiting with Return Code: 104

[12/10/17 12:26:02]

--- End of Vendor Software Log ---

[12/10/17 12:26:02] Vendor Software Return Code: 104

[12/10/17 12:26:02] logo.png

[12/10/17 12:26:02] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[12/10/17 12:26:02] Exit Code set to: 5 (0x5)

[12/10/17 12:26:02] Result: FAILURE

[12/10/17 12:26:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-8265-WIFI-Driver_71XN1_WIN_19.60.0.7_A07_01.txt

My currently installed wifi driver is 19.51.8.2.  My system currently runs really bad, with a bluescreen at least once a week. All the diagnostic-test were passed, pre-boot and after boot, therefore I assume its a drivers problem. Since I also have trouble with my wifi connection I was assuming, that it might be the wifi driver.

Any helpful suggestions, which doesn't include 'reinstall windows' are highly appreciated.

Regards, nils

Its an Inspiron 15 Gaming 7567 with windows 10 home

So your answer is to either (1) put up with the annoying message and click "clear" on a daily basis OR (2) disable auto update, which every security expert out there would NOT recommend?

I'm sorry, but those are not answers but rather band aids.

The weird thing is I have been getting these same errors and updated the driver via Intel's website without any problem. Maybe the issue is with the Dell Support Utility?  Maybe someone in that department can fix the problem rather than suggesting the user simply ignore it?