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June 6th, 2022 04:00
Dock Wd19 doesn't recognize my screens
Hello everyone,
I have an issue with a dock dell wd19. It cannot recognize my screens when plugged in my 1st laptop (Acer nitro AN515-45, windows 11 family)
- The light at the charger's tip does not turn on
- My PC does not recognize the dell wd19 dock as such, but it recognizes it as a hub.
- And it does not see the connected screens. However, the devices connected to the dock wd19 with usb are functional (mouse, keyboard etc.).
I don't have this problem with a dock dell d6000 that I have been using for more than 2 years.
I tried the dock wd19 on my 2nd laptop (hp zbook studio g5, windows 10) it works normally:
- The light at the charger tip works correctly
- The PC recognizes the dock dell wd19 as such (not as a hub only)
- And it recognizes the connected screens and all the objects connected in USB.
Obviously I restarted my PC several times, reinstalled and uninstalled the DELL drivers for the wd19 dock several times.
What can I do to have it works on my first PC ?
Thank you,
Lovebo
DELL-Cares
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June 6th, 2022 22:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Lovebo01
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July 7th, 2024 16:39
Hello, sorry for the delay,
I bought other docks and switchs to do the job waiting this issue is fixed.
But just to let you know that I still have this issue, and I have even 3 dock dell WD19 and I still have the same issue on my laptop and on other computers that have exactly the same issue with these docks:
- The light at the charger's tip does not turn on
- My PC does not recognize the dell wd19 dock as such, but it recognizes it as a hub.
- And it does not see the connected screens. However, the devices connected to the dock wd19 with usb are functional (mouse, keyboard etc.).
Other computers are newer than my Acer nitro AN515-45, windows 11 family but it is working well on my hp zbook studio g5, windows 11.
Do you know why ?
Can you help me ?
Thank you!