Unsolved
This post is more than 5 years old
1 Message
0
2335
May 9th, 2017 13:00
Dell XPS 15 9560 Crashes because of Networking/Wifi Card
Every time I try to install a program that needs to access networking my computer gets the blue screen of death crash. I googled it and it seemed to be related to the Killer wireless card, but I can't say for sure.
I tried updating the Killer wireless drivers, but I kept getting the BSOD during the installation. Please let me know how to fix this.
I have attached a screenshot for reference.
No Events found!
DELL-Lijo J
532 Posts
0
May 10th, 2017 06:00
Hi Mike,
Welcome to our community.
You’ve reached the right department and we are here to assist you. We certainly understand your concern without a fully functional system. Having said that, we’d like to perform some troubleshooting steps to have the issue resolved. We request you to access device manager=> expand options below monitor, provide us a screen shot of the same. Also, expand options below network adaptors and provide us the screen shot of the same. As you mentioned, the issue should be with the graphics card.
Share the following information via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.
1. Service tag/ express service code
2. Email address
3. Registered owner’s name of the system
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.