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May 21st, 2021 13:00

Dell Latitude 7310 and 7320 extremely poor wifi performance

Dear,

I have new corporate 7310 Dell Latitude. I work in a room 5 meters from the router where all old devices get 80Mbps. New Dell with Intel chip Ax201 160Mhz gets 1-20Mbps unstable performance.  Impossible to have video call on this connection.  I spent hours with my corporation IT Support , reinstalling , configuring laptop, my router and then the same with Dell support. Dell finally decided to replace the machine as the conclusion was this must be a broken machine. The new Dell came - newer model 7320 and it has exactly the same problem.

So far it looks like this computer has an extremely poor wifi  (or chipset or antenna design).  I still come here with a hope that somebody has a solution.  I hope we are not in the times that new equipment comes with worse performance.

 

Dell support, other users - please advise, please help.

 

 

 

 

 

 

Moderator

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27.3K Posts

May 22nd, 2021 07:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

2 Posts

May 27th, 2021 01:00

 

Hello ,

 

How did you try to contact me. I do not see any message. I am happy to talk and please do not hesitate to ask any questions here and I can provide input.

 

best regards, Paul

October 12th, 2023 06:52

Having same issue with my Dell latitude 7320 Detachable

2 Posts

December 7th, 2023 03:34

Me too--I'm showing no more than about 100Mb/s download, while my other PC is downloading well over 850MB/s

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