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September 23rd, 2020 09:00
Dell D3100 - Ethernet port not working
Hello All,
The ethernet port on my Dell D3100 port replicator does not work after upgrading to Windows 10 from Windows 7. I have a Dell XPS 13 (9343). The only functions I am able to perform through the replicator are print , Wireless Keyboard and Wireless Mouse. Windows 10 will detect these peripherals when connected.
I just downloaded the Display Link drivers, the latest ones that were released, but the problem still persists.
The BIOS and the chipset drivers have been updated to the latest versions.
Further, I have used, the Display Cleaner but it had no affect. The steps outlined to perform a clean install of the display link software were performed as well .
I have even removed the Anti-Virus S/W that came with the laptop as a precaution, so that it would solve the issue. No success either.
I am able to access the Internet using the USB ports on the laptop directly by means of a USB Ethernet dongle and wirelessly, using the W-Fi feature.
ping, dnsflush, reset Network within Windows , all performed and no success either.
In Device Manager, under "Network Adapters", I have USB 3.0 to Ethernet Gigabit Adapter, driver installed. This was after installing the All - in One USB Gigabit Ethernet executable.
Under Universal Serial bus controllers, I have, " Intel(R) USB 3.0 e X t e n s I b l e Host Controller - 1.0 Microsoft, USB Composite Device, USB Root Hub Hub (USB 3.0).
Does the firmware on the D3100 need to be updated for it work in Windows 10. If yes, is there a link to download, if anybody can share.
Any input would be much appreciated.
Thank you.
The ethernet port on my Dell D3100 port replicator does not work after upgrading to Windows 10 from Windows 7. I have a Dell XPS 13 (9343). The only functions I am able to perform through the replicator are print , Wireless Keyboard and Wireless Mouse. Windows 10 will detect these peripherals when connected.
I just downloaded the Display Link drivers, the latest ones that were released, but the problem still persists.
The BIOS and the chipset drivers have been updated to the latest versions.
Further, I have used, the Display Cleaner but it had no affect. The steps outlined to perform a clean install of the display link software were performed as well .
I have even removed the Anti-Virus S/W that came with the laptop as a precaution, so that it would solve the issue. No success either.
I am able to access the Internet using the USB ports on the laptop directly by means of a USB Ethernet dongle and wirelessly, using the W-Fi feature.
ping, dnsflush, reset Network within Windows , all performed and no success either.
In Device Manager, under "Network Adapters", I have USB 3.0 to Ethernet Gigabit Adapter, driver installed. This was after installing the All - in One USB Gigabit Ethernet executable.
Under Universal Serial bus controllers, I have, " Intel(R) USB 3.0 e X t e n s I b l e Host Controller - 1.0 Microsoft, USB Composite Device, USB Root Hub Hub (USB 3.0).
Does the firmware on the D3100 need to be updated for it work in Windows 10. If yes, is there a link to download, if anybody can share.
Any input would be much appreciated.
Thank you.
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DELL-Cares
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September 24th, 2020 03:00
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RichHTX
3 Posts
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April 1st, 2021 06:00
~~Cross Post - Wanted to share on multiple threads because I was SO frustrated not being able to find the solution!~~~
I had the same issue and after an exhasting search to fix the issue on my son's laptop, trying EVERYTHING I found online, I finally broke down and paid for Dell technical support. I was happy to learn all the time I spent was not in vain... This is what I did:
- updated BIOS (https://www.dell.com/support/kbdoc/en-us/000124211/dell-bios-updates)
- uninstalled network adapter and rebooted
- tried to reinstall driver, but got an error (if you get message saying action is forbiden, you're trying to install wrong driver for your adapter)
-- factory reset
-- edit Local Group Policy editor (gpedit)
-- edit Registry Editor
-- and a couple more things I can't remember...
I didn't need to do the things listed above after factory reset of my system, etc. If the steps before that don't work, you probably have the same issue I did... my network card was bad. I will say, it conveniently went bad the same day the Nov '20 update was installed, but I won't go down that rabbit hole...
Of course, my laptop is out of warranty, my options were: 1) ship my laptop off to Dell and pay them $200+ to replace the card, 2) replace it myself (which req'd me opening up the laptop and replacing it), 3) purchase an external "wifi dongle" for $16 on Amazon.
I chose option #3. The wifi dongle plugs into an external USB port and works perfectly!
The one I purchased (see link below) is very similar to the #2 choice in the IGN article (below). It has an antennae, which wasn't my 1st choice, but the Dell support tech advised the dongles without an antennae don't work very well, so I saw it and bought it (as I didn't want to spend more time looking for them and checking reviews). But now that I know it solves my problem, I'll most likely buy another one without an antennae, as the antennae is kinda big and I worry about it breaking off if my son doesn't take it out of the laptop when he puts it in his backpack, etc. But I'm still doing the research... The Wireless Hack article (below) has some good info and is a quick read.
I hope this helps someone not spend 3+ days trying to resolve the problem like I did!
NOTE: I'm not receiving compensation and am not being paid in any way for promoting the sites below or from Dell.
LINKS:
This is what I purchased:
https://www.amazon.com/gp/product/B07P5PRK7J/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1
IGN "Best USB Wi-Fi Adapter 2021: Plug-in Wi-Fi Adapters for PCs and Laptops"
https://www.ign.com/articles/best-usb-wifi-adapter
Wireless Hack "Wireless USB Adapter Buyers Guide"
https://www.wirelesshack.org/wireless-usb-adapter-buyers-guide.html