This post is more than 5 years old
12 Posts
0
22834
July 5th, 2015 17:00
Dell BT Travel Mouse MIA
My older (2012/2013) Dell BT Travel Mouse has stopped working on my Windows 7 Pro Inspiron 7110 machine and is not listed under Mice and Other Pointing Devices in the Device Manager. Both the Intel Centrino Wireless Bluetooth 3.0 Adapter and the Microsoft Bluetooth Enumerator are listed under Bluetooth Radios and working properly.
When I click on Bluetooth Devices and go to Add a Device there is nothing showing until I click the power on the underside of the mouse and press the Discover button. Then Add a Device displays a Dell BT Travel Mouse Bluetooth Mouse image, but grayed out. Allowing discovery to continue, I get a message "Connecting to device" but eventually after 2 or 3 minutes I get a message that "It took too long to add this device" and "Try adding the device again." which simply loops me back.
Any ideas what's going on here? tks...
kweimer11
12 Posts
0
July 8th, 2015 21:00
Thanks for the links. The MS article re. increasing timeout length was very useful and seemed to be the answer as the mouse is now working as expected. Thanks for taking the time to suggest the resource.
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
July 7th, 2015 13:00
Hi,
You may want to check out these suggestions on Bluetooth connection timeouts from Microsoft. Their links may be able to help you.
You may also want to check out Dell's Bluetooth support article. It has some links and knowledge base articles that may be of help to you.
There is also this article from Microsoft about increasing timeout length for bluetooth connections. Check out some of the tricks they list to get devices connected.
Let me know if any of these help. If not, I'll see what else I can find to help you.
Todd