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14174
May 27th, 2017 01:00
Continuously dropping WIFI connection in Dell XPS 13 9360 with Killer 1535 network card
Since about one week, I am experiencing a very annoying issue with the WIFI connection of my Dell XPS 13 9360 with the Killer 1535 network card: when working on battery at home, the WIFI connection drops every 5 seconds, then is re-established, then drops again, etc. Activities requiring Internet therefore become virtually impossible to do.
The problem so far only occurs with my WIFI network at home (e.g. not when connected to my iPhone personal hotspot or WIFI at work). Other devices using my WIFI at home do not experience problems. It also occurs only when working on battery, not when I am using the power cable. Unlike other user I have read about and who experienced a similar issue, I am not doing any heavy data activities - the WIFI connection drops regardless of what I do. Apart from having another network card installed which some users did but I am not prepared to do, I have not found online permanent fixes for this problem.
I have contacted both Dell technical support and Killer Networking support. The following actions were suggested by them, but none have fixed my problem:
- Install the latest driver for the Killer 1535 from the Dell support website (driver version 1.1.70.1349 ,A04)
- Install the latest driver for the Killer 1535 from the Killer Networking website (Killer Control Centre 64-bit version 1.2.1302)
- Adjust the energy settings for the Killer network card under Windows' advanced energy setting -> I was unable to do this as strangely I don't have the option to define energy settings for specific components
I am very disappointed by this experience. I paid € 1450 for a laptop that is supposed to be one of the best ultrabooks on the market, but a basic thing like browsing on battery is impossible for me right now. So at this stage I am unfortunately about to return my laptop to Dell and get my refund while I still can.
Does anyone have further suggestions?
System configuration:
- Dell XPS 13 9360, Intel i7, 16 Gb RAM, Windows 10 Home 64-bit (just updated to version 1703 "Creators")
- Home WIFI network driven by Devolo dLAN WIFI 1200+ adaptors (which work perfectly)
strux
1 Rookie
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49 Posts
1
May 29th, 2017 13:00
I was experiencing lagging wireless on my brand new Dell XPS 15 9560, but now everything is screaming, including some of my desktop programs. I went here (www.killernetworking.com/.../killer-suite) and first I installed the Killer Network Manager Suite (it prompts you to first uninstall the current one before installing this one). Restarted, then installed the Killer Control Center 64-bit and restarted again. (I turned off antivirus while installing).
bs365036
2 Posts
1
July 29th, 2017 02:00
The reason for the problem was a power-saving setting in Windows that limited the power to my network card when working on battery. Solving the problem was complicated by the fact that the advanced power settings for my wireless network card were not visible in the Control Panel, therefore requiring a registry fix, which I found here:
www.tenforums.com/.../73119-add-remove-wireless-adapter-settings-power-options-windows-10-a.html
www.tenforums.com/.../82794-change-power-saving-mode-wireless-adapters-windows-10-a.html
Rojanpou
1 Message
0
December 28th, 2018 15:00
for windows 10 killer 1535 802.11ac
1. Go to settings
2. Go to Network & internet
3. Go to status.
4. Go to change adapter options
5. Double click on wifi and go to wifi status
6. Go to properties
7. In wifi properties, go to configure
8. Go to the advanced tab
9.Select Roaming aggressiveness and set to lowest or medium-low your choice
10.selectwireless mode and set to 03-11 b/g
11. select Preferred Band and set to No preference