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March 2nd, 2022 06:00

Can't install wifi driver - inspiron 5468

Hi the problem I'm having is on my sister's notebook it is a "inspiron 5468" or maybe "inspiron 15 5468", it stoped showing the option to conect to a wifi it can only conect by cable now, i tried to reisntall the wifi drive but I was geting a error.

So sinse the notebook was to slow I formated it to see if wold fix itbut after format when it was isntalling the drivers I got a error agan when tring to isntall the wifi driverWhatsApp Image 2022-03-01 at 19.39.01.jpeg

I tried install the driver again downloading it and even tried another drivers but to no use, here is the error log from one of the times i tried to install it

[Tue Mar  1 19:39:57 2022]	Update Package Execution Started
[Tue Mar  1 19:39:57 2022]	Original command line: "C:\Users\Lays\Downloads\dell-wireless-1707-qualcomm-9565-wifi-and-bluetooth_46g81_win_10.0.3.462_a18_01.exe" 
[Tue Mar  1 19:39:57 2022]	DUP Framework EXE Version: 3.8.3.67
[Tue Mar  1 19:39:57 2022]	DUP Release: 46G81A18
[Tue Mar  1 19:39:57 2022]	Initializing framework...
[Tue Mar  1 19:39:57 2022]	Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Tue Mar  1 19:40:00 2022]	logo.png
[Tue Mar  1 19:40:09 2022]	User Command: attended
[Tue Mar  1 19:40:09 2022]	DUP Capabilities Value: 35651583 (0x21FFFFF)
[Tue Mar  1 19:40:09 2022]	DUP Vendor Software Version: 10.0.3.462
[Tue Mar  1 19:40:09 2022]	Local System/Model Compatible with this Package? Yes
[Tue Mar  1 19:40:10 2022]	Local System OS Version: 10.0.0.0
[Tue Mar  1 19:40:10 2022]	OS Compatible with this Package? Yes
[Tue Mar  1 19:40:10 2022]	Local System OS Language: PT
[Tue Mar  1 19:40:10 2022]	Language Compatible with this Package? Unknown
[Tue Mar  1 19:40:10 2022]	Identified Behavior : attended
[Tue Mar  1 19:40:10 2022]	Extraction-miniunz path: c:\PROGRA~3\dell\drivers\8E0A23~1\miniunz.exe
[Tue Mar  1 19:40:10 2022]	Extraction-arguments:  -x C:\Users\Lays\DOWNLO~1\DELL-W~1.EXE -o -d c:\PROGRA~3\dell\drivers\8E0A23~1
[Tue Mar  1 19:40:14 2022]	Extraction-GetExitCode: 0
[Tue Mar  1 19:40:14 2022]	Identified Behavior : attended
[Tue Mar  1 19:40:14 2022]	Temporary payload log file name: C:\ProgramData\dell\drivers\8e0a2375-bdcc-42c7-a56c-2e77aec1e8eb\DUPD2B2.tmp
[Tue Mar  1 19:40:14 2022]	Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\8e0a2375-bdcc-42c7-a56c-2e77aec1e8eb\DUPD2B2.tmp"
[Tue Mar  1 19:40:14 2022]	Path : C:\ProgramData\dell\drivers\8e0a2375-bdcc-42c7-a56c-2e77aec1e8eb
[Tue Mar  1 19:40:14 2022]	Identified Behavior : attended
[Tue Mar  1 19:40:59 2022]	Appending Vendor Software Log.
[Tue Mar  1 19:40:59 2022]	
--- Start of Vendor Software Log ---

[Tue Mar  1 19:40:59 2022]	ASCII payload log file detected: 
[Tue Mar  1 19:40:59 2022]	Log File Name: DUPD2B2.tmp
[Tue Mar  1 19:40:59 2022]	[2022-3-1 19:40:15]  Setup start up.
[2022-3-1 19:40:15]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\8e0a2375-bdcc-42c7-a56c-2e77aec1e8eb\DUPD2B2.tmp"]
[2022-3-1 19:40:15]  ParseXMLandWriteRegistry.

[Tue Mar  1 19:40:59 2022]	
--- End of Vendor Software Log ---

[Tue Mar  1 19:40:59 2022]	Vendor Software Return Code: 7
[Tue Mar  1 19:41:00 2022]	logo.png
[Tue Mar  1 19:41:00 2022]	Name of Exit Code: ERROR
[Tue Mar  1 19:41:00 2022]	Exit Code set to: 1 (0x1)
[Tue Mar  1 19:41:00 2022]	Result: FAILURE
[Tue Mar  1 19:41:18 2022]	Open file: C:\ProgramData\Dell\UpdatePackage\Log\dell-wireless-1707-qualcomm-9565-wifi-and-bluetooth_46g81_win_10.0.3.462_a18_01.txt

 

More info WhatsApp Image 2022-03-02 at 11.07.48.jpeg

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