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4849
June 23rd, 2017 23:00
Can't connect to public wi-fi; other devices connect fine.
I am spending the weekend in a hotel. My laptop won't connect to wi-fi. First I get the error that it is taking too long, then it stops trying to connect. Without the wi-fi connection, I can't login to my windows account. Accordingly I can't run any diagnostics. My iPad, cell phone, Surface, and Nook all connect and show very strong signal strength. I can see six different hosts. I have tried just to get a connection but the result is always the same -- taking too long to connect.
Is there anything I can do? I saw one article that suggested I right-click on the wi-fi icon and use the options that would be displayed. Right-clicking on the icon does absolutely nothing.
My Dell laptop is five months old and is running win 10.
DELL-Lijo J
532 Posts
0
June 24th, 2017 07:00
Hi,
Welcome to our Community.
You’ve reached the right department. We’ll surely try to assist you. Please answer the below asked question and also follow the troubleshooting steps. Kindly let us know the results.
1. Please check the wireless icon on the bottom right of the screen, does it have a redx/ exclamation mark?
2. Access device manager, locate network adaptors, expand the same and please provide us with the screen shot of the same.
3. We also suggest you to right click on the wireless icon and click on troubleshoot problems. Share the outcome/ error messages.
The above asked question and the troubleshooting steps will help us troubleshoot the system in the right direction.