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1002
June 10th, 2020 02:00
Bluetooth
Since recent windows updates the bluetooth on my XPS13 seems to have stopped working.
I download the driver and it worked until the system went into sleep mode. Now windows shows that this device does not have bluetooth. There is no option to turn on bluetooth manually.
This has happened since the June windows update and still running 1909 windows release and NOT 2004 which does not yet seem available to this laptop.
Any help?
Andrew
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DELL-Cares
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June 10th, 2020 03:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
d-robin
4 Posts
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June 10th, 2020 13:00
I tried this at the end and it worked for me. This is the link from another discussion on Dell support site - https://www.dell.com/community/XPS-Desktops/XPS-8930-Qualcomm-Atheros-QCA61x4-Bluetooth-on-not-working/td-p/7563547
Before that I tried to install Qualcomm Atheros QCA61x4 Bluetooth driver from lenovo they had 10.0.0.948.
My steps were,
I executed the above steps in order, though you can first just try with step 3 (same as the link)
My bluetooth setup is working at the moment. Wanted to share fyi.
Thanks.
d-robin
4 Posts
0
June 10th, 2020 13:00
I can confirm that I have exact same problem. My laptop is XPS 13 9360.
Kindly post the resolution here.