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March 17th, 2022 07:00
Alienware M17 Bluetooth disappeared
Alienware M17 Bluetooth on/off toggle has disappeared and there is also no Bluetooth under Device Manager. I downloaded the Dell Support Assistant and when it gets to installing Bluetooth it shows "Activate Bluetooth using Wireless Switch." This is the installation log:
[Thu Mar 17 21:23:49 2022] Update Package Execution Started
[Thu Mar 17 21:23:49 2022] Original command line: "C:\Users\Sebastian\Desktop\Network_Driver_5DFVH_WN32_6.30.223.262_A03.EXE"
[Thu Mar 17 21:23:49 2022] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 17 21:23:49 2022] DUP Release: 5DFVHA03
[Thu Mar 17 21:23:49 2022] Initializing framework...
[Thu Mar 17 21:23:49 2022] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[Thu Mar 17 21:23:50 2022] logo.png
[Thu Mar 17 21:23:51 2022] User Command: attended
[Thu Mar 17 21:23:51 2022] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 17 21:23:51 2022] DUP Vendor Software Version: 6.30.223.262
[Thu Mar 17 21:23:51 2022] Local System/Model Compatible with this Package? Yes
[Thu Mar 17 21:23:51 2022] Local System OS Version: 10.0.0.0
[Thu Mar 17 21:23:51 2022] OS Compatible with this Package? Unknown
[Thu Mar 17 21:23:51 2022] Local System OS Language: Unknown
[Thu Mar 17 21:23:51 2022] Language Compatible with this Package? Unknown
[Thu Mar 17 21:23:51 2022] Identified Behavior : attended
[Thu Mar 17 21:23:51 2022] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\A0C768~1\miniunz.exe
[Thu Mar 17 21:23:51 2022] Extraction-arguments: -x C:\Users\SEBAST~1\Desktop\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\A0C768~1
[Thu Mar 17 21:23:55 2022] Extraction-GetExitCode: 0
[Thu Mar 17 21:23:55 2022] Identified Behavior : attended
[Thu Mar 17 21:23:55 2022] Temporary payload log file name: C:\ProgramData\dell\drivers\a0c7687d-41d8-487b-8312-2b88d65b9aae\DUPLogDir\DUP534E.tmp
[Thu Mar 17 21:23:55 2022] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\a0c7687d-41d8-487b-8312-2b88d65b9aae\DUPLogDir\DUP534E.tmp""
[Thu Mar 17 21:23:55 2022] Path : C:\ProgramData\dell\drivers\a0c7687d-41d8-487b-8312-2b88d65b9aae
[Thu Mar 17 21:23:55 2022] Identified Behavior : attended
[Thu Mar 17 21:31:43 2022] Append Vendor Software Log: C:\ProgramData\dell\drivers\a0c7687d-41d8-487b-8312-2b88d65b9aae\DUPLogDir
[Thu Mar 17 21:31:43 2022]
--- Start of Vendor Software Log ---
[Thu Mar 17 21:31:43 2022] ASCII payload log file detected:
[Thu Mar 17 21:31:43 2022] [21:24:00] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:24:00]
[21:24:00] Run exe C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220923PM\Win64\\setup.exe sub64 /f2"c:\programdata\dell\drivers\a0c7687d-41d8-487b-8312-2b88d65b9aae\duplogdir\dup534e.tmp" "/vLOGFILE="C:\ProgramData\dell\drivers\a0c7687d-41d8-487b-8312-2b88d6
[21:24:00] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:24:00]
[21:24:00] 64 bit OS = 1, Language id 1033, user UI lang 1033, system lang 2052
[21:24:00] Setup dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220923PM\, Media dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220923PM\Win64\
[21:24:00] InstallWithoutDevice=0
[21:24:03] EnableRadio - failed to load BtwRSupport.dll
[21:24:03] Check 1
[21:24:03] DPInst not present C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220923PM\\Custom\util\Win64\DPInst.exe
[21:24:03] InstallBrcmDeviceInf, Signed 1
[21:31:41] device not plugged in, UI 0, SilentInstallWithoutDevice 1
[21:31:41] InstallBrcmDeviceInf returned 3
[21:31:41] InstallBrcmDeviceInf failed 3
[21:31:41] InstallBrcmDeviceInf (2) failed 3, web 0
[21:31:41] ************** Setup.exe - End Install 12, WLAN 0********************
[21:31:41] [ResponseResult]
[21:31:41] ResultCode=12
[21:31:41] Close Setup Event
[21:31:41] ************** Setup.exe - End Install 12********************
[21:31:41] ************** Setup.exe - End Install 12, WLAN 0********************
[21:31:41] [ResponseResult]
[21:31:41] ResultCode=12
[21:31:41] ************** Setup.exe - End Install 12********************
[Thu Mar 17 21:31:43 2022]
--- End of Vendor Software Log ---
[Thu Mar 17 21:31:43 2022] Vendor Software Return Code: 1603
[Thu Mar 17 21:31:43 2022] logo.png
[Thu Mar 17 21:31:43 2022] Name of Exit Code: ERROR
[Thu Mar 17 21:31:43 2022] Exit Code set to: 1 (0x1)
[Thu Mar 17 21:31:43 2022] Result: FAILURE
[Thu Mar 17 21:31:45 2022] User Command: attended
[Thu Mar 17 21:31:45 2022] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 17 21:31:45 2022] DUP Vendor Software Version: 6.30.223.262
[Thu Mar 17 21:31:45 2022] Local System/Model Compatible with this Package? Yes
[Thu Mar 17 21:31:45 2022] Local System OS Version: 10.0.0.0
[Thu Mar 17 21:31:45 2022] OS Compatible with this Package? Unknown
[Thu Mar 17 21:31:45 2022] Local System OS Language: Unknown
[Thu Mar 17 21:31:45 2022] Language Compatible with this Package? Unknown
[Thu Mar 17 21:31:45 2022] User Parameter: logfile
[Thu Mar 17 21:31:45 2022] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_5DFVH_WN32_6.30.223.262_A03.txt
[Thu Mar 17 21:31:45 2022] Identified Behavior : attended
[Thu Mar 17 21:31:45 2022] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\95A014~1\miniunz.exe
[Thu Mar 17 21:31:45 2022] Extraction-arguments: -x C:\Users\SEBAST~1\Desktop\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\95A014~1
[Thu Mar 17 21:31:49 2022] Extraction-GetExitCode: 0
[Thu Mar 17 21:31:49 2022] Identified Behavior : attended
[Thu Mar 17 21:31:49 2022] Temporary payload log file name: C:\ProgramData\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0a2e373\DUPLogDir\DUP873E.tmp
[Thu Mar 17 21:31:49 2022] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0a2e373\DUPLogDir\DUP873E.tmp""
[Thu Mar 17 21:31:49 2022] Path : C:\ProgramData\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0a2e373
[Thu Mar 17 21:31:49 2022] Identified Behavior : attended
[Thu Mar 17 21:34:14 2022] Append Vendor Software Log: C:\ProgramData\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0a2e373\DUPLogDir
[Thu Mar 17 21:34:14 2022]
--- Start of Vendor Software Log ---
[Thu Mar 17 21:34:14 2022] ASCII payload log file detected:
[Thu Mar 17 21:34:14 2022] [21:31:53] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:31:53]
[21:31:53] Run exe C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220931PM\Win64\\setup.exe sub64 /f2"c:\programdata\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0a2e373\duplogdir\dup873e.tmp" "/vLOGFILE="C:\ProgramData\dell\drivers\95a01473-ac1a-4f54-9de1-3fa8f0
[21:31:53] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:31:53]
[21:31:53] 64 bit OS = 1, Language id 1033, user UI lang 1033, system lang 2052
[21:31:53] Setup dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220931PM\, Media dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220931PM\Win64\
[21:31:53] InstallWithoutDevice=0
[21:31:59] EnableRadio - failed to load BtwRSupport.dll
[21:31:59] Check 1
[21:31:59] DPInst not present C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220931PM\\Custom\util\Win64\DPInst.exe
[21:31:59] InstallBrcmDeviceInf, Signed 1
[21:34:13] device not plugged in, UI 0, SilentInstallWithoutDevice 1
[21:34:13] InstallBrcmDeviceInf returned 3
[21:34:13] InstallBrcmDeviceInf failed 3
[21:34:13] InstallBrcmDeviceInf (2) failed 3, web 0
[21:34:13] ************** Setup.exe - End Install 12, WLAN 0********************
[21:34:13] [ResponseResult]
[21:34:13] ResultCode=12
[21:34:13] Close Setup Event
[21:34:13] ************** Setup.exe - End Install 12********************
[21:34:13] ************** Setup.exe - End Install 12, WLAN 0********************
[21:34:13] [ResponseResult]
[21:34:13] ResultCode=12
[21:34:13] ************** Setup.exe - End Install 12********************
[Thu Mar 17 21:34:14 2022]
--- End of Vendor Software Log ---
[Thu Mar 17 21:34:14 2022] Vendor Software Return Code: 1603
[Thu Mar 17 21:34:15 2022] logo.png
[Thu Mar 17 21:34:15 2022] Name of Exit Code: ERROR
[Thu Mar 17 21:34:15 2022] Exit Code set to: 1 (0x1)
[Thu Mar 17 21:34:15 2022] Result: FAILURE
[Thu Mar 17 21:34:21 2022] logo.png
[Thu Mar 17 21:34:21 2022] Name of Exit Code: ERROR
[Thu Mar 17 21:34:21 2022] Execution terminated at date-time Thu Mar 17 21:34:21 2022
[Thu Mar 17 21:34:21 2022] ######
[Thu Mar 17 21:37:14 2022] Update Package Execution Started
[Thu Mar 17 21:37:14 2022] Original command line: "C:\Users\Sebastian\Desktop\Network_Driver_5DFVH_WN32_6.30.223.262_A03.EXE"
[Thu Mar 17 21:37:14 2022] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 17 21:37:14 2022] DUP Release: 5DFVHA03
[Thu Mar 17 21:37:14 2022] Initializing framework...
[Thu Mar 17 21:37:14 2022] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[Thu Mar 17 21:37:15 2022] logo.png
[Thu Mar 17 21:37:16 2022] User Command: attended
[Thu Mar 17 21:37:16 2022] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 17 21:37:16 2022] DUP Vendor Software Version: 6.30.223.262
[Thu Mar 17 21:37:16 2022] Local System/Model Compatible with this Package? Yes
[Thu Mar 17 21:37:16 2022] Local System OS Version: 10.0.0.0
[Thu Mar 17 21:37:16 2022] OS Compatible with this Package? Unknown
[Thu Mar 17 21:37:16 2022] Local System OS Language: Unknown
[Thu Mar 17 21:37:16 2022] Language Compatible with this Package? Unknown
[Thu Mar 17 21:37:16 2022] Identified Behavior : attended
[Thu Mar 17 21:37:16 2022] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\302035~1\miniunz.exe
[Thu Mar 17 21:37:16 2022] Extraction-arguments: -x C:\Users\SEBAST~1\Desktop\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\302035~1
[Thu Mar 17 21:37:23 2022] Extraction-GetExitCode: 0
[Thu Mar 17 21:37:23 2022] Identified Behavior : attended
[Thu Mar 17 21:37:23 2022] Temporary payload log file name: C:\ProgramData\dell\drivers\302035a7-fa45-4e91-99c3-144bafce5f84\DUPLogDir\DUP750C.tmp
[Thu Mar 17 21:37:23 2022] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\302035a7-fa45-4e91-99c3-144bafce5f84\DUPLogDir\DUP750C.tmp""
[Thu Mar 17 21:37:23 2022] Path : C:\ProgramData\dell\drivers\302035a7-fa45-4e91-99c3-144bafce5f84
[Thu Mar 17 21:37:23 2022] Identified Behavior : attended
[Thu Mar 17 21:40:00 2022] Append Vendor Software Log: C:\ProgramData\dell\drivers\302035a7-fa45-4e91-99c3-144bafce5f84\DUPLogDir
[Thu Mar 17 21:40:00 2022]
--- Start of Vendor Software Log ---
[Thu Mar 17 21:40:00 2022] ASCII payload log file detected:
[Thu Mar 17 21:40:00 2022] [21:37:30] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:37:30]
[21:37:30] Run exe C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220937PM\Win64\\setup.exe sub64 /f2"c:\programdata\dell\drivers\302035a7-fa45-4e91-99c3-144bafce5f84\duplogdir\dup750c.tmp" "/vLOGFILE="C:\ProgramData\dell\drivers\302035a7-fa45-4e91-99c3-144baf
[21:37:30] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:37:30]
[21:37:30] 64 bit OS = 1, Language id 1033, user UI lang 1033, system lang 2052
[21:37:30] Setup dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220937PM\, Media dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220937PM\Win64\
[21:37:30] InstallWithoutDevice=0
[21:37:36] EnableRadio - failed to load BtwRSupport.dll
[21:37:36] Check 1
[21:37:36] DPInst not present C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220937PM\\Custom\util\Win64\DPInst.exe
[21:37:36] InstallBrcmDeviceInf, Signed 1
[21:39:59] device not plugged in, UI 0, SilentInstallWithoutDevice 1
[21:39:59] InstallBrcmDeviceInf returned 3
[21:39:59] InstallBrcmDeviceInf failed 3
[21:39:59] InstallBrcmDeviceInf (2) failed 3, web 0
[21:39:59] ************** Setup.exe - End Install 12, WLAN 0********************
[21:39:59] [ResponseResult]
[21:39:59] ResultCode=12
[21:39:59] Close Setup Event
[21:39:59] ************** Setup.exe - End Install 12********************
[21:39:59] ************** Setup.exe - End Install 12, WLAN 0********************
[21:39:59] [ResponseResult]
[21:39:59] ResultCode=12
[21:39:59] ************** Setup.exe - End Install 12********************
[Thu Mar 17 21:40:00 2022]
--- End of Vendor Software Log ---
[Thu Mar 17 21:40:00 2022] Vendor Software Return Code: 1603
[Thu Mar 17 21:40:00 2022] logo.png
[Thu Mar 17 21:40:00 2022] Name of Exit Code: ERROR
[Thu Mar 17 21:40:00 2022] Exit Code set to: 1 (0x1)
[Thu Mar 17 21:40:00 2022] Result: FAILURE
[Thu Mar 17 21:40:02 2022] User Command: attended
[Thu Mar 17 21:40:02 2022] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 17 21:40:02 2022] DUP Vendor Software Version: 6.30.223.262
[Thu Mar 17 21:40:02 2022] Local System/Model Compatible with this Package? Yes
[Thu Mar 17 21:40:02 2022] Local System OS Version: 10.0.0.0
[Thu Mar 17 21:40:02 2022] OS Compatible with this Package? Unknown
[Thu Mar 17 21:40:02 2022] Local System OS Language: Unknown
[Thu Mar 17 21:40:02 2022] Language Compatible with this Package? Unknown
[Thu Mar 17 21:40:02 2022] User Parameter: logfile
[Thu Mar 17 21:40:02 2022] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_5DFVH_WN32_6.30.223.262_A03.txt
[Thu Mar 17 21:40:02 2022] Identified Behavior : attended
[Thu Mar 17 21:40:02 2022] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\BC3C1F~1\miniunz.exe
[Thu Mar 17 21:40:02 2022] Extraction-arguments: -x C:\Users\SEBAST~1\Desktop\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\BC3C1F~1
[Thu Mar 17 21:40:04 2022] Extraction-GetExitCode: 0
[Thu Mar 17 21:40:04 2022] Identified Behavior : attended
[Thu Mar 17 21:40:04 2022] Temporary payload log file name: C:\ProgramData\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630e09987\DUPLogDir\DUPEB0E.tmp
[Thu Mar 17 21:40:04 2022] Translated Command Line : Setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630e09987\DUPLogDir\DUPEB0E.tmp""
[Thu Mar 17 21:40:04 2022] Path : C:\ProgramData\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630e09987
[Thu Mar 17 21:40:04 2022] Identified Behavior : attended
[Thu Mar 17 22:00:09 2022] Append Vendor Software Log: C:\ProgramData\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630e09987\DUPLogDir
[Thu Mar 17 22:00:09 2022]
--- Start of Vendor Software Log ---
[Thu Mar 17 22:00:09 2022] ASCII payload log file detected:
[Thu Mar 17 22:00:09 2022] [21:40:10] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:40:10]
[21:40:10] Run exe C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220940PM\Win64\\setup.exe sub64 /f2"c:\programdata\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630e09987\duplogdir\dupeb0e.tmp" "/vLOGFILE="C:\ProgramData\dell\drivers\bc3c1f9d-055f-490d-975d-c8b630
[21:40:10] ************** Setup.exe - Begin Install 12.0.1.400 - Thursday, March 17, 2022 ****************
[21:40:10]
[21:40:10] 64 bit OS = 1, Language id 1033, user UI lang 1033, system lang 2052
[21:40:10] Setup dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220940PM\, Media dir C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220940PM\Win64\
[21:40:10] InstallWithoutDevice=0
[21:40:17] EnableRadio - failed to load BtwRSupport.dll
[21:40:17] Check 1
[21:40:17] DPInst not present C:\Users\SEBAST~1\AppData\Local\Temp\BTW_ThursdayMarch1720220940PM\\Custom\util\Win64\DPInst.exe
[21:40:17] InstallBrcmDeviceInf, Signed 1
[22:00:08] device not plugged in, UI 0, SilentInstallWithoutDevice 1
[22:00:08] InstallBrcmDeviceInf returned 3
[22:00:08] InstallBrcmDeviceInf failed 3
[22:00:08] InstallBrcmDeviceInf (2) failed 3, web 0
[22:00:08] ************** Setup.exe - End Install 12, WLAN 0********************
[22:00:08] [ResponseResult]
[22:00:08] ResultCode=12
[22:00:08] Close Setup Event
[22:00:08] ************** Setup.exe - End Install 12********************
[22:00:08] ************** Setup.exe - End Install 12, WLAN 0********************
[22:00:08] [ResponseResult]
[22:00:08] ResultCode=12
[22:00:08] ************** Setup.exe - End Install 12********************
[Thu Mar 17 22:00:09 2022]
--- End of Vendor Software Log ---
[Thu Mar 17 22:00:09 2022] Vendor Software Return Code: 1603
[Thu Mar 17 22:00:10 2022] logo.png
[Thu Mar 17 22:00:10 2022] Name of Exit Code: ERROR
[Thu Mar 17 22:00:10 2022] Exit Code set to: 1 (0x1)
[Thu Mar 17 22:00:10 2022] Result: FAILURE
[Thu Mar 17 22:00:34 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_5DFVH_WN32_6.30.223.262_A03.txt
I have updated Windows and restarted multiple times.