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October 17th, 2023 11:54
Problem Switch 4048-ON
Hello,
I am experiencing the following issue with my Switch 4048-ON. The switch is stuck in a loop between the POST (Power-On Self-Test) and the loading of the operating system. The device powers on, but the fans are running at full speed. I am unable to reach the command prompt. Is there a way to restore it?
Best regards,
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DELL-Charles R
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October 17th, 2023 17:21
Hello Abraham,
Is this a new deployment or was this working and now it is not?
If it was working; Do you know of anything done on the switch around the time it started boot loop? Any changes?
What is the OS and version you are on?
Are you able to get into the Onie-grub loader(Press <DEL> or <F2>) ?
malarba
11 Posts
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October 17th, 2023 17:51
The equipment was in production. A data center shutdown was performed for UPS maintenance. When power was restored in the data center, only one of the switches in the stack came back online. The operating system in use is OS9 9.14.
As additional information, the illuminated LEDs are as follows:
malarba
11 Posts
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October 17th, 2023 23:30
Unfortunately, we do not have a warranty for this product. We are a customer with nearly 90% of our infrastructure being from Dell. We do have warranties for other Dell devices. It would be immensely helpful to have your support for this critical device.
malarba
11 Posts
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October 18th, 2023 12:24
@DELL-Young E I have followed your instructions, but it's not possible to see the prompt.
malarba
11 Posts
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October 18th, 2023 15:07
@Dell -Charles R
I have also followed your instructions on multiple occasions.
malarba
11 Posts
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October 19th, 2023 12:22
@Dell -Charles R
Thank you very much for the help.
Greetings