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January 5th, 2023 03:00
Escalation Matrix of US Dell Network support
Hi Dell Team,
Can you please help us how to contact you for quick support. I am not able to reach you on your Support numbers
During outages it is very difficult to catch you guys for support.
We are in view to rethink on next support renewal part for all our Dell Network devices.
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DiegoLopez
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January 5th, 2023 07:00
Hello @Tata Technologies ITNOC Team,
You can check the phone support numbers on the support website. For example, if you input the Service Tag you can see the specific contact methods for that product: https://dell.to/3ZgvLYk
Here you can see for N series support: https://dell.to/3Z5QaiO
Also, depending on your warranty, you might have Next Business Day, ProSupport or ProSupport+. And that will determine when you will be able to receive the support.
Regards.