Unable to perform the ASR backup: cannot obtain the VSS MBS status

Hello,

 

I always receive this error:

 

0117:save: Unable to perform the ASR backup: cannot obtain the VSS MBS status.

176571:save: Step (4 of 5) for PID-14436: Unable to complete the backup of the disaster recovery save sets. See the savegrp log to track the closure steps of the backup.
176572:save: Error occurred during the backup of the disaster recovery save sets.

 

I have seen that similar issue was posted before. I want to add that the client is windows server 2012R2 and NW is v19 for both client and backup server. I saw that you mentioned problem of incompatibility. but I don't see a suggested solution. how to fix this?

 

Thanks