NetWorker Windows upgrade from 8.2.2 to 9.2.2 or 18.2. completed but fails to start nsrexecd

I would be good to know whether you talk about a NW client or the NW server himself.

It might also help to know the Windows version and whether you update the OS as well.

Does the service just not start when you start/reboot the system? - Or does it also fail if you manually restart it? - If so, there must be an entry in the daemon.raw file and the reason as well.

 

Before you do anything else, let me suggest that you pay special attention to name resolution (also check with nsrclientfix). Next I would rename /nsr/res/nsrladb and try to restart the NW client service.

Also, do not forget that the new NW versions require new certificates (available from support).

 

Trying to install/upgrade 9.2.2 Networker client in Windows 2012 R2 Datacenter (Version: 6.3.9600), before install we have done all windows updates. We have tried to install 9.2.2 Newtworker client and seems installation successful but nsrexecd not start automatically. but With NW 8.x on, NW- client service can be started after a successful installation.once installation done we have rebooted windows but it is not running. Unfortunately deamon.raw file is not created under /nsr/logs folder. Only one setup facing this issue rest all are fine.

Are you aware that the NW client service will be listed as with the startup type "Automatic (Delayed Start)"? So you should not check to early.

What surprises me are 2 statements:

  - no daemon.raw file will be created

  - but backups will run successfully

I cannot really see how both can happen at all.

 

I do not know how you upgraded but could it be that you have to deal with 2 different locations?

As this is 'only' a NW client, may I suggest that you ...

  -  stop all services and processes (taskmgr)

  -  delete the NW software

  -  delete all directories and

  -  re-install the NW client software

 

Tried to uninstall 8.2 and delete all folders related to client (C:\Program Files\EMC NetWorker).freshly I have installed 9.2 or 18.2 client but seems installation completes but service is not started.Later I verified in installation logs, I was getting 1053 system error. [1724:15DC][2019-05-22T12:07:36]i000: nsrexecd : Waiting for service operation timeout. Exit Code is Error Code = 1053. Error Message :The service did not respond in time to the start or control request. For this time out issue Microsoft provide below workaround but this is also not helpful. https://support.microsoft.com/en-us/kb/922918 deamon.raw not created due to service is running. if you try to run manually (nsrexecd) that time this service is running and backup got success.

I am pretty sure that fragments of an earlier installation exist. Unfortunately, it seems that you have forgotten the path.

In this case, stop all NW programs and delete 'leftovers' from the resistry before you run a new install. Do not forget to look for strings like "EMC", "NetWorker" & "Legato" (lgto).

 

Finally ,I have resolved this issue. corrupted Java on Host causing this issue.After reinstall Java and set JAVA_HOME environmental variable then all services are working fine without any issue.

Thanks for your help